- Report: #1408890
Complaint Review: Vidanta Nuevo Vallarta - Scottsdale Arizona
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Author Confirmed
Why?
Vidanta Nuevo Vallarta
15501 N Dial Blvd Scottsdale, 85260 Arizona, USA
Phone:
1 800 292 9446
Web:
DestinosUnlimited.com, [email protected], [email protected]
Categories:
Business Rating:
(0)
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Vidanta Nuevo Vallarta Destinos UnlimitedGrand MayanInternational Cruise & Excursion Gallery Inc d.b.a. Our Vacation CenterVentas Riviera Maya, S.A. de C.V. What was promised did not end up in contact, what did end up in contact was that I paid $2225 for 3 weeks at Grand Mayan Nuevo Vallarta Nayarit, Mexico
I went to a presentation at Vidante Nuevo Vallarta. Every time I said no to their outrageously expensive offers, they kept passing me off to different sales agents to sell a timeshare. Finally, I thought i was done when they told me to go with somebody to sign out and claim my gift for attending the presentation. They took me downstairs and said i needed to talk to this guy (can't remember his name). He said he worked for the owner of the company and he was able to give me a reduced price on what was negotiated upstairs. He offered half of the lowest quote discussed with the previous sales agents. I told him I wanted to look at the polls because the tour only gave us a distant look. He arranged for someone to take me. Of course they were beautiful and I counter offered half of what he just quoted me. We agreed and I went to contracting. After leaving i looked over the papers and was infuriated that none of what we verbally agreed on was in the paperwork. I tried calling the Scottsdale Az office where i was transferred around to 3 different people and them they hung up. I called back and the same thing happened again. I called back again and begged the girl who answered the phone to stay on with me until someone answered. She did and I spoke with someone and they couldn't help me so they had to transfer me. They finally said i needed to call Vidanta in Nuevo Vallarta or go back to them and that there was nothing they could do for me. I wasn't going to go back there so they could try to scam me again and waste another several hours of my vacation time. I called them and the gentleman was rude and was not helpful at all. He said no way could I get out of the contract after I signed it. Even after I referred to the state law of rescinsion that gave me 5 days, he said no. He finally admitted that i could possibly get the contract cancelled but no way could I have my money back. Rip off. This company and it's staff are liars and have no regard for customers.
2 Updates & Rebuttals
Paul
North Las Vegas,Nevada,
United States
Timeline
#2Consumer Comment
Tue, August 07, 2018
In your complaint you state you read the contract. Did all the telephone transactions occur the day after the presentation? If you read the contract, why didn't you send a letter of rescission, in accordance with the instructions provided in the contract? You could have gone to an internet cafe, prepared your letter, printed and signed the letter, and then go to a Mexican post office to send your rescission letter REGISTERED MAIL, RETURN RECEIPT REQUESTED.
Paul
North Las Vegas,United States
Member's Acknowledgements
#3Consumer Comment
Wed, January 03, 2018
My Grand Luxxe Residence Club contract states:
Member acknowledges that Member is signing this Contract of his own free will, has not been pressured in any way, and has not received or relied on any promise, offer or inducement of any kind, oral or written, not set forth is this Contract. Member agrees that Member will sign this Contract only after Member has read and understood the Contract and has completed an electronically recorded verification process. Member further agrees that this Contract shall constitute the entire agreement of the parties, and shall supersede all prior and contemporaneous agreements, written or oral....
As you state, the contract was signed after all promises were made by the sales staff. As the contract states, the Contract SUPERSEDES all verbal communication. You signed your Contract, and it is assumed you read and understood what you were signing. Therefore, you are contractually bound by your contract.
The 5 day recission period has passed. As you state, you contacted the office in Arizona within 5 days. However, it is assumed you did not return your contract document with a signed letter indicating cancellation within the 5 days to Vida Vacations office at the address provided in your contract (probably the address in Puerto Vallarta, Jalisco). Therefore, mandatory relief appears to be exhausted.
You might want to contact your Member Services Representative. You may send an email to the mailbox at [email protected]
Your Member Services Representative may be able to provide some level of satisfaction. At this time I don't believe PROFECO could provide you with any relief.
