• Report:  #755

Complaint Review: Video Connection - Toledo Ohio

Reported By:

Video Connection
3123 W. Sylvania Ave. Toledo, 43613 Ohio, U.S.A.
419 472-7727
Tell us has your experience with this business or person been good? What's this?
I haven't set foot in a video connection in about 7 years.

After frequenting one of their establishments in Toledo, Ohio for

one and a half years, I was scammed on a visit.

I came in to rent a video one day. The clerk told me I still had a

video checked out. I exclaimed, "no you're wrong. I returned that

instructional sports video a week or so ago. She said, "no you

didn't, my monitor says so." I told her to go look on the shelf

because they only owned one of that particular tape. She wouldn't.

I turned and went to the shelf and their it was. I pointed to it

from across the room to prove it to her. Her is where it gets

ludicrous. She purported that I came in the store and placed it on

the shelf, without settign off their alarm. I told her maybe it's

more likely, being the longtime customer in good standing that I

was that I returned it on time and they forgot to check it in

before putting it back on their shelf. She still was a clueless

clerk and wanted to disagree with me. I told her to get the manager.

When the manager came over the clerk told her story and I told her

mine. The manager said that if the clerk said that is what

happened then that must be what happened. I couldn't believe the

manager, who recognized me from being in there once a week, was

willing to ruin my customership for a lousy 10.00 dollar late

charge. The manager said, "you owe us a 10 dollar late charge." I

said I'm not paying that for your store's disorganization." The

manager said if I didn't she would turn me into the collection

agency and ruin my credit the best she could. I paid her the ten

dollars and never stepped foot in a video connection store again.

I wish the owner or owners could see a copy of this assanine story .

I repeat to many people when the opportunity arrises. The store

location is the corner of Sylvania ave. and Secor rd. in Toledo,

Ohio. Beware.

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