- Report: #129958
Complaint Review: Viscom Technology Group Promise Technology ShopNBC - Eden Prarie Minnesota
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Viscom Technology Group Promise Technology ShopNBC
11027 Bell Oakes Estate Road Eden Prarie, 55347 Minnesota, U.S.A.
Phone:
952-368-2429
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Viscom Technology Group, Promise Technology ShopNBC Ripoff Broken Computer Broken Promises RUDE And Useless Support Eden Prarie Minnesota
*Consumer Suggestion: Subject:Where to complain regarding this issue/ Information
*Consumer Suggestion: Subject:Where to complain regarding this issue/ Information
*Consumer Suggestion: Subject:Where to complain regarding this issue/ Information
*Consumer Suggestion: Subject:Where to complain regarding this issue/ Information
*Consumer Suggestion: Here is What I did
I purchase the V2Premeire system from Viscom via ShopNBC on or around November 28th, 2005. The PC was sold with a 45 day return policy. The packages were shipped and in my possession on December 12, 2004.
No copy of the Warrenty for the PC was provided.
Everything worked great till 1/17 - when the PC stopped working. Contacting support--the determination was made that the hard-drive and motherboard were dead and would need to be replaced.
They refused--despite the fact that the return policy was 45 days--to swap out the tower, saying that the 45 day return policy had expired on 1/14.
Instead they ordered parts to be sent to a technition who would contact me within 10 days to fix the PC and install new parts.
After 5 day I contacted them for a status report and they said that I should hear from them within the next week.
After 14 day with no contact, I contacted support again. At this point I was referred to the Warrenty Company. They informed me that the part order had not been processed and I would have to wait another two weeks.
I again called the company and complained, asking for them to swap the TOWER. They said this was outside the warrenty coverage (which I have not received). I complained about the lack of progress and the support person became angry with me and hung up (his support badge was number 75).
I called again and spoke to another support person who was badge 013. He was more polite and promised when the batch order of parts was placed that evening--he would make sure that mine was made a priority.
Checking several days later (today) I am told no order was place for parts. I am back to square one - and will apparently not have a working PC for another couple weeks, if not longer.
I left a message with a supervisor about badge 75 and requested a call back--but no such call was ever made.
The Warrenty Company blames the Manufactor--and visa versa. Meanwhile, I have a $2399.93 piece of junk on my desk.
What now?
Bill
Nassawadox, Virginia
U.S.A.
No copy of the Warrenty for the PC was provided.
Everything worked great till 1/17 - when the PC stopped working. Contacting support--the determination was made that the hard-drive and motherboard were dead and would need to be replaced.
They refused--despite the fact that the return policy was 45 days--to swap out the tower, saying that the 45 day return policy had expired on 1/14.
Instead they ordered parts to be sent to a technition who would contact me within 10 days to fix the PC and install new parts.
After 5 day I contacted them for a status report and they said that I should hear from them within the next week.
After 14 day with no contact, I contacted support again. At this point I was referred to the Warrenty Company. They informed me that the part order had not been processed and I would have to wait another two weeks.
I again called the company and complained, asking for them to swap the TOWER. They said this was outside the warrenty coverage (which I have not received). I complained about the lack of progress and the support person became angry with me and hung up (his support badge was number 75).
I called again and spoke to another support person who was badge 013. He was more polite and promised when the batch order of parts was placed that evening--he would make sure that mine was made a priority.
Checking several days later (today) I am told no order was place for parts. I am back to square one - and will apparently not have a working PC for another couple weeks, if not longer.
I left a message with a supervisor about badge 75 and requested a call back--but no such call was ever made.
The Warrenty Company blames the Manufactor--and visa versa. Meanwhile, I have a $2399.93 piece of junk on my desk.
What now?
Bill
Nassawadox, Virginia
U.S.A.
5 Updates & Rebuttals
Nancy
Steilacoom,Washington,
U.S.A.
Here is What I did
#2Consumer Suggestion
Sat, February 05, 2005
I had a similar problem with my computer from v2premier. What I finally did was I called customer service of shopNbc and asked to talk to a supervisor. I told her the problem and that since Shopnbc sold it and warranted it, it was their ultimate responsibility. She emailed a supervisor at Viscom to call me and he did the next day. I got part of the problem done. then I sent email to one of the hosts (Mike Davidson) who sells te computer and told him I was not happy and that I was going to sue the hosts, shopNBC, viscom etc. I did not hear back from him but I did get an email from Angela in the presidents office of shopnbc. (apparently she puts out fires). Once she was involved, I got things done and now everything is fine. Why not ty that. Go right to the top. The "Warranty" is printed on the white 4 page paper that came witt the computer that has the phone numbers to call etc. Hope this helps.
John
Nanticoke,Pennsylvania,
U.S.A.
Subject:Where to complain regarding this issue/ Information
#3Consumer Suggestion
Sat, February 05, 2005
Please File complaints against ShopNBC, Elite Group (ECS ) and Viscom Technologies with the following agencies. ShopNBC / Viscom Technologies Group (Minnesota) ========================== State Attorney In Minnesota: Phone Number: 1-800-657-3787 Phone Number: (651) 296-3353 [email protected] http://www.ag.state.mn.us Federal Trade Commission: http://www.ftc.gov/opa/2003/04/valuevision.htm http://www.ftc.gov/opa/2001/07/valuevision.htm http://www.ftc.gov/opa/2001/08/fyi0145.htm http://www.consumeraffairs.com/news03/shopnbc.html Phone Number:1-877-382-4357 http://www.ftc.gov Internet Fraud Complaint Center / Consumer complaint websites http://www.ifccfbi.gov/index.asp Viscom Technology Group (A.K.A. Promise Technology) 4064 Peavey Road Chaska Minnesota 55318-2396 U.S. 11027 Bell Oakes Estate Road Eden Prarie, Minnesota 55347 U.S. http://www.viscom-usa.com http://www.v2premier.com [email protected] Mr. & Mrs. Jim & Sandra Peterson, Owners Phone Number: (952) 368-2429 (952)612-275-8436 Phone Number: 1-877-822-4562 1-800-877-7933. Fax Number: (952) 368-2443 (952)368-2450 [email protected] ShopNBC/Value Vision 6740 Shady Oak Rd Eden Prarie, Minnesota 55347 U.S. http://www.shopnbc.com http://www.vvtv.com Mr. Mitch Cook, Director, Customer Operations [email protected] Ms. Kathy Smith - Director, Customer Service [email protected] Mr. Howard Fox - Senior VP Operations/Cust Serv [email protected] Mike Davidson -Sales Host [email protected] [email protected] Kerry McNally- Sales Host [email protected] Shawn Wilsie- Sales Host [email protected] Brian Kessler - Sales Host [email protected] Customer Service [email protected] Phone Number: (952) 943-6253 Phone Number: 1-800-884-2212 1-800-474-6762 Fax Number: (952) 943-6244 Elite Group /E.C.S. [ V2 Premier O.E.M. Manufacture] (California) ============================= Note: The V2Premier is not manufactured by Viscom Technology Group. http://www.ecsusa.com/aboutUs/resellers.html ("grey market" merchandise?) Elitegroup Computer Systems, Inc. U.S. Headquarter 45401 Research Avenue Fremont, CA 94539 U.S. Phone Number: (510) 226-7333 Fax Number: (510) 226-7350 [email protected] http://www.ecsusa.com State Attorney in California: Phone Number: 1-800-952-5225 Phone Number : (916)322-3360 http://caag.state.ca.us http://ag.ca.gov/consumers/mailform.htm Better Business Bureau in greater SanFrancisco area: http://www.goldengatebbb.org [email protected]. (California Residents) California Department of Consumer Affairs: http://www.dca.ca.gov Federal Trade Commission: Phone Number:1-877-382-4357 http://www.ftc.gov Internet Fraud Complaint Center /Consumer complaint websites http://www.ifccfbi.gov/index.asp ----------- "Don't look at what your getting elsewhere, look at what your not getting" Big Jim Davidson ------------
John
Nanticoke,Pennsylvania,
U.S.A.
Subject:Where to complain regarding this issue/ Information
#4Consumer Suggestion
Sat, February 05, 2005
Please File complaints against ShopNBC, Elite Group (ECS ) and Viscom Technologies with the following agencies. ShopNBC / Viscom Technologies Group (Minnesota) ========================== State Attorney In Minnesota: Phone Number: 1-800-657-3787 Phone Number: (651) 296-3353 [email protected] http://www.ag.state.mn.us Federal Trade Commission: http://www.ftc.gov/opa/2003/04/valuevision.htm http://www.ftc.gov/opa/2001/07/valuevision.htm http://www.ftc.gov/opa/2001/08/fyi0145.htm http://www.consumeraffairs.com/news03/shopnbc.html Phone Number:1-877-382-4357 http://www.ftc.gov Internet Fraud Complaint Center / Consumer complaint websites http://www.ifccfbi.gov/index.asp Viscom Technology Group (A.K.A. Promise Technology) 4064 Peavey Road Chaska Minnesota 55318-2396 U.S. 11027 Bell Oakes Estate Road Eden Prarie, Minnesota 55347 U.S. http://www.viscom-usa.com http://www.v2premier.com [email protected] Mr. & Mrs. Jim & Sandra Peterson, Owners Phone Number: (952) 368-2429 (952)612-275-8436 Phone Number: 1-877-822-4562 1-800-877-7933. Fax Number: (952) 368-2443 (952)368-2450 [email protected] ShopNBC/Value Vision 6740 Shady Oak Rd Eden Prarie, Minnesota 55347 U.S. http://www.shopnbc.com http://www.vvtv.com Mr. Mitch Cook, Director, Customer Operations [email protected] Ms. Kathy Smith - Director, Customer Service [email protected] Mr. Howard Fox - Senior VP Operations/Cust Serv [email protected] Mike Davidson -Sales Host [email protected] [email protected] Kerry McNally- Sales Host [email protected] Shawn Wilsie- Sales Host [email protected] Brian Kessler - Sales Host [email protected] Customer Service [email protected] Phone Number: (952) 943-6253 Phone Number: 1-800-884-2212 1-800-474-6762 Fax Number: (952) 943-6244 Elite Group /E.C.S. [ V2 Premier O.E.M. Manufacture] (California) ============================= Note: The V2Premier is not manufactured by Viscom Technology Group. http://www.ecsusa.com/aboutUs/resellers.html ("grey market" merchandise?) Elitegroup Computer Systems, Inc. U.S. Headquarter 45401 Research Avenue Fremont, CA 94539 U.S. Phone Number: (510) 226-7333 Fax Number: (510) 226-7350 [email protected] http://www.ecsusa.com State Attorney in California: Phone Number: 1-800-952-5225 Phone Number : (916)322-3360 http://caag.state.ca.us http://ag.ca.gov/consumers/mailform.htm Better Business Bureau in greater SanFrancisco area: http://www.goldengatebbb.org [email protected]. (California Residents) California Department of Consumer Affairs: http://www.dca.ca.gov Federal Trade Commission: Phone Number:1-877-382-4357 http://www.ftc.gov Internet Fraud Complaint Center /Consumer complaint websites http://www.ifccfbi.gov/index.asp ----------- "Don't look at what your getting elsewhere, look at what your not getting" Big Jim Davidson ------------
John
Nanticoke,Pennsylvania,
U.S.A.
Subject:Where to complain regarding this issue/ Information
#5Consumer Suggestion
Sat, February 05, 2005
Please File complaints against ShopNBC, Elite Group (ECS ) and Viscom Technologies with the following agencies. ShopNBC / Viscom Technologies Group (Minnesota) ========================== State Attorney In Minnesota: Phone Number: 1-800-657-3787 Phone Number: (651) 296-3353 [email protected] http://www.ag.state.mn.us Federal Trade Commission: http://www.ftc.gov/opa/2003/04/valuevision.htm http://www.ftc.gov/opa/2001/07/valuevision.htm http://www.ftc.gov/opa/2001/08/fyi0145.htm http://www.consumeraffairs.com/news03/shopnbc.html Phone Number:1-877-382-4357 http://www.ftc.gov Internet Fraud Complaint Center / Consumer complaint websites http://www.ifccfbi.gov/index.asp Viscom Technology Group (A.K.A. Promise Technology) 4064 Peavey Road Chaska Minnesota 55318-2396 U.S. 11027 Bell Oakes Estate Road Eden Prarie, Minnesota 55347 U.S. http://www.viscom-usa.com http://www.v2premier.com [email protected] Mr. & Mrs. Jim & Sandra Peterson, Owners Phone Number: (952) 368-2429 (952)612-275-8436 Phone Number: 1-877-822-4562 1-800-877-7933. Fax Number: (952) 368-2443 (952)368-2450 [email protected] ShopNBC/Value Vision 6740 Shady Oak Rd Eden Prarie, Minnesota 55347 U.S. http://www.shopnbc.com http://www.vvtv.com Mr. Mitch Cook, Director, Customer Operations [email protected] Ms. Kathy Smith - Director, Customer Service [email protected] Mr. Howard Fox - Senior VP Operations/Cust Serv [email protected] Mike Davidson -Sales Host [email protected] [email protected] Kerry McNally- Sales Host [email protected] Shawn Wilsie- Sales Host [email protected] Brian Kessler - Sales Host [email protected] Customer Service [email protected] Phone Number: (952) 943-6253 Phone Number: 1-800-884-2212 1-800-474-6762 Fax Number: (952) 943-6244 Elite Group /E.C.S. [ V2 Premier O.E.M. Manufacture] (California) ============================= Note: The V2Premier is not manufactured by Viscom Technology Group. http://www.ecsusa.com/aboutUs/resellers.html ("grey market" merchandise?) Elitegroup Computer Systems, Inc. U.S. Headquarter 45401 Research Avenue Fremont, CA 94539 U.S. Phone Number: (510) 226-7333 Fax Number: (510) 226-7350 [email protected] http://www.ecsusa.com State Attorney in California: Phone Number: 1-800-952-5225 Phone Number : (916)322-3360 http://caag.state.ca.us http://ag.ca.gov/consumers/mailform.htm Better Business Bureau in greater SanFrancisco area: http://www.goldengatebbb.org [email protected]. (California Residents) California Department of Consumer Affairs: http://www.dca.ca.gov Federal Trade Commission: Phone Number:1-877-382-4357 http://www.ftc.gov Internet Fraud Complaint Center /Consumer complaint websites http://www.ifccfbi.gov/index.asp ----------- "Don't look at what your getting elsewhere, look at what your not getting" Big Jim Davidson ------------
John
Nanticoke,Pennsylvania,
U.S.A.
Subject:Where to complain regarding this issue/ Information
#6Consumer Suggestion
Sat, February 05, 2005
Please File complaints against ShopNBC, Elite Group (ECS ) and Viscom Technologies with the following agencies. ShopNBC / Viscom Technologies Group (Minnesota) ========================== State Attorney In Minnesota: Phone Number: 1-800-657-3787 Phone Number: (651) 296-3353 [email protected] http://www.ag.state.mn.us Federal Trade Commission: http://www.ftc.gov/opa/2003/04/valuevision.htm http://www.ftc.gov/opa/2001/07/valuevision.htm http://www.ftc.gov/opa/2001/08/fyi0145.htm http://www.consumeraffairs.com/news03/shopnbc.html Phone Number:1-877-382-4357 http://www.ftc.gov Internet Fraud Complaint Center / Consumer complaint websites http://www.ifccfbi.gov/index.asp Viscom Technology Group (A.K.A. Promise Technology) 4064 Peavey Road Chaska Minnesota 55318-2396 U.S. 11027 Bell Oakes Estate Road Eden Prarie, Minnesota 55347 U.S. http://www.viscom-usa.com http://www.v2premier.com [email protected] Mr. & Mrs. Jim & Sandra Peterson, Owners Phone Number: (952) 368-2429 (952)612-275-8436 Phone Number: 1-877-822-4562 1-800-877-7933. Fax Number: (952) 368-2443 (952)368-2450 [email protected] ShopNBC/Value Vision 6740 Shady Oak Rd Eden Prarie, Minnesota 55347 U.S. http://www.shopnbc.com http://www.vvtv.com Mr. Mitch Cook, Director, Customer Operations [email protected] Ms. Kathy Smith - Director, Customer Service [email protected] Mr. Howard Fox - Senior VP Operations/Cust Serv [email protected] Mike Davidson -Sales Host [email protected] [email protected] Kerry McNally- Sales Host [email protected] Shawn Wilsie- Sales Host [email protected] Brian Kessler - Sales Host [email protected] Customer Service [email protected] Phone Number: (952) 943-6253 Phone Number: 1-800-884-2212 1-800-474-6762 Fax Number: (952) 943-6244 Elite Group /E.C.S. [ V2 Premier O.E.M. Manufacture] (California) ============================= Note: The V2Premier is not manufactured by Viscom Technology Group. http://www.ecsusa.com/aboutUs/resellers.html ("grey market" merchandise?) Elitegroup Computer Systems, Inc. U.S. Headquarter 45401 Research Avenue Fremont, CA 94539 U.S. Phone Number: (510) 226-7333 Fax Number: (510) 226-7350 [email protected] http://www.ecsusa.com State Attorney in California: Phone Number: 1-800-952-5225 Phone Number : (916)322-3360 http://caag.state.ca.us http://ag.ca.gov/consumers/mailform.htm Better Business Bureau in greater SanFrancisco area: http://www.goldengatebbb.org [email protected]. (California Residents) California Department of Consumer Affairs: http://www.dca.ca.gov Federal Trade Commission: Phone Number:1-877-382-4357 http://www.ftc.gov Internet Fraud Complaint Center /Consumer complaint websites http://www.ifccfbi.gov/index.asp ----------- "Don't look at what your getting elsewhere, look at what your not getting" Big Jim Davidson ------------
