- Report: #111092
Complaint Review: Vision Labs - Eliot Maine
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Author Not Confirmed
Why?
Vision Labs
P.O. Box 394 Eliot, 03903 Maine, U.S.A.
Phone:
888-434-3194
Web:
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Vision Labs ripoff dishonest fraudulent billing Eliot Maine
On September 7, 2004 ordered a trial size of Epiclear for my 14 year old son suffering from acne. I was told that after the 30 day trial period the company would send out a full-size of the product and charge my account. The product did not work for my son and the company hit my account for $165 on September 30th. This caused an overdraft because I am on social security disability and the money does not go into my account until the third of the month. These people did not give me the chance to call and cancel any future orders. I called my bank and have had my debit card cancelled and must get this money back in order to make my monthly bill payments. I will never order anything again from any infomercial company unless I check with Rip-Off Report first.
Norma
Destin, Florida
U.S.A.
Norma
Destin, Florida
U.S.A.
1 Updates & Rebuttals
Stephanie
N. Berwick,Maine,
U.S.A.
Rebuttal:PAY ATTENTION!
#2UPDATE Employee
Sat, November 27, 2004
In response to the complaint reported by Destin. As an employee of Symphonix, the company that distributes Epiclear, I can state that any future shipments are stated during the ordering process. We are precisely instructed to explain all future shipments, and we also let customers know that they can call to cancel, or customize their order. Its really a shame that people dont pay attention to details pertaining to items that they purchase. To put down the company and product is bad charma, especially considering that we have had such success with Epiclear. I am sorry to hear that Epiclear did not work for your son, NOTHING works for EVERYBODY. But in defense of the product, we do have many customers that have seen terrific results. All you would have needed to do is call our customer care line to cancel your future shipments. Next time, if you are unsure of the details of a purchase either: A. ask more questions, cuz we are willing to answer them, or B. DONT BUY!! I just cant stand seeing things posted that put down a completely legit company!
