Visionworks Customer Care
San Antonio,#2UPDATE Employee
Thu, January 10, 2013
First, thank you to Mr. Wertz for bringing his experience to our attention. We are deeply sorry for any inconvenience that may have occurred.
Our objective is to always satisfy and serve our customers. On 1/7/13, the Territory Director over the Greeley location spoke with Mr. Wertz and discussed the many events that occurred that ultimately led to his dissatisfaction.
We have issued a refund for the eye glasses and Mr. Wertz has received and accepted it. The Territory Director also promised Mr. Wertz a refund for the cost of the exam fees he incurred and he has received this as well. Mr. Wertz seems happy with the resolution.