CustomerWantsJustice
Belgrade,#2Author of original report
Sun, November 06, 2011
Vitasprings.com is fraudulent and deceitful company. Even here, they are publicly using false information and turning the facts upside down. Use of false information is a fraudulent act and criminal offense. I have notified the Attorney General Office in California, USA, in order to fully expose Vitasprings.com and shut down their fraudulent business.
The truth is on my side, I have facts & material proof, what Vitasprings uses on the other hand is lies, false information and quasifacts, all in pathetic attempt to forge the truth and conceal their wrongdoings.
Vitasprings breached agreement by failing to use Regular Mail International I have chosen and paid for. DHL 1 Day Express they have used is not USPS Regular Mail International.
DHL asked me to pay customs costs + DHL SHIPPING & HANDLING FEES separately exceeding 55$. It is an utter lie by Vitasprings.com that I refused to pay customs costs & VAT, as I am always paying those.
Vitasprings.com was lying that they will get the order back and resend it. In reality they never requested the return of the order, instead they & DHL USA subsequently have sent the instructions for the order to be destroyed by the local customs.
My final request remains the same, I will not settle down and will do all necessary to report this company to every single state & federal authority in USA in order to shut down this fraudulent business and get back my full refund. In the meantime I will expose Vitasprings.com fraud & its' lies to entire online shopping community worldwide.
vitasprings
El monte,#3UPDATE Employee
Thu, November 03, 2011
By reading this complaint, we think we really should explain this story to everyone:
This order was placed on 9/15/2011, and our company had shipped out his order via DHL international on 9/25 with tracking number 9229690304. When the package arrived at his country, due to some foreign custom rules, DHL had required the receiver to pay for the custom fee. We explained the situation to the customer, but the customer refused to pay for the custom fee.
As we stated very clearly in our international shipping policy online at http://www.vitasprings.com/international.html:
"We are not responsible for any of the restrictions, duties, taxes and broker fee collected from your country. While we only use the best shipping companies such as US post office to send the items for your order, customs costs including product return chargebacks and tax will be responsibility of the buyer. Should an item be returned by customs, the carrier charges us a product return fee which the buyer will also be responsible for. Any customs fees will be additional. As such, kindly make sure the items can be imported to your country prior to ordering."
Since the customer refused to pay for the custom fee, the custom at his country wouldn't release the package to him and was going to have DHL return the package back to us, and charge us for that custom fee. However, as stated in our policy, we are not responsible for custom fees; so the custom had to destroy this package at their country.
We as a small company has no power over other countries' custom policy. While we adhere to our store policy and couldn't do anything about other countries' custom policy.
Being in this business for so many years, we have ran into many situations like this with many of our customers, and most of our customers were willing to understand the situation and cooperate so that they get their packages. We always try to work with our customers to meet their expectations, but sometimes things are out of our control.
We believe we are doing everything correctly, and we are not doing any fraudulent business here.
Thank you,