- Report: #1517317
Complaint Review: Vivid Seats - Chicago Illinois
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Author Not Confirmed
Why?
Vivid Seats
111 N Canal St Suite 800 Chicago, 60606 Illinois, United States
Phone:
3122919966
Web:
https://www.vividseats.com/
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Vivid Seats Vividseats.com Bait and switch...followed up by intentional misrepresentation and poor customer service Chicago Illinois
Hello! I spent over $800 to get tickets to a basketball game and the website showed me they were lower level seats. After ordering them through Vivid Seats I went online and found other sites that showed these seats as nosebleed seats.
Just to be safe I called Vivid back directly to inquire and confirm. For some reason no one could figure out where my seats were after multiple transfers so the person I was connected to in ticket sales said they would reach out to the seller, and not worry because if they weren't lower level seats I could have my money refunded.
This was the morning of 3/26 and the event was the evening of 3/27 and they said they would get back to me right away to confirm if they weren't in the area I was shown. No one called me back so I went to the event under the assumption that I was getting lower level seats. The seats were so high up that after spending $800+ dollars for tickets I had to watch the game on a TV in the bar ares :(
The worst part is that after I left the event I checked my phone and Vivid Seats left me a voicemail after the event started letting me know my tickets were "way up high" and it was obvious by the message left that Vivid Seats purposely waited until it was too late for me to request my money back to inform me I was mislead. When I called back Vivid Seats about the problem they continued to act very scammy...telling me I was going to get a call shortly from a manager and not to worry.
After 2 days of no call I decided to call back to check in...and was informed that they "resolved my ticket internally" and wouldn't let me speak to a manager. I've been in sales and customer service for almost 30 years and they've handled me from start to finish was a disgrace and I pray you read this and avoid the nightmare I've found myself stuck in!
