- Report: #1399707
Complaint Review: Vivid Seats - Internet
Reported By:
Ripoff in General Admission, U2 Concert in KC -
Kansas City, Missouri, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Vivid Seats
Internet, USA
Phone:
800.226.4782
Web:
www.vividseats.com
Categories:
Business Rating:
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Vivid Seats They misrepresented General Admission tickets to show a row and seat number. Their app filtered by "best seats" filtered the most expensive GA seats to the top and I paid $500 more per seat than was reasonable selling price thinking it was first row. Internet
Report Attachments
I purchased two tickets to the U2 concert in Kansas City via the Vivid Seats iPhone app. This was my first (and last) time using the app. I sorted by "best seats" and two seats came up indicating General Admission, Row 1, seats 1 and 2. I searched around on the venue map and it showed General Admission for Arrowhead Stadium which is also commonly configured for floor seating. In fact, every other concert I have attended at Arrowhead had actual floor seating.
The most underhanded and deceitful aspect of this was that their app sorted the most expensive GA tickets to the top as "best seats" when really any GA seat gives the consumer the same access, same priviliges. There is nothing better about one GA seat -- such as the one I paid more than $500 for versus the ones being sold on the Vivid Seats app when I entered the venue for $31 each.
I have heard that their GA seat numbering system is for "inventory purposes" but I think that BS. The application should not sort seats as one better than another and their seating chart should be far more specific as to what you are getting into.
I would love to see people get together and sue the pats off of Vivid Seats for this behavior. I use Stub Hub all of the time and have NEVER had this issue with them.
Best regards
