- Report: #1350387
Complaint Review: VIZIO - Nationwide
-
Author Confirmed
Why?
VIZIO
Nationwide, USA
Phone:
949-428-2525
Web:
www.vizio.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
VIZIO Employees Behave Badly Irvine Nationwide
Report Attachments
My VIZIO TV I bought at an electronics retail store April 2016 was acting up. Often, it wouldn't turn on. Also, Netflix would sometimes load a movie to 25% and then stop. I would have to turn the TV off and back on to get it to work again.
I e-mailed VIZIO. Todd Marshall responded and told me to call him. I called Todd Marshall numerous times on the following dates below.
-12/10/16 2:33PM
-12/9/16 12:06PM
-And other days and times
I e-mailed VIZIO again informing them that I have not been able to reach them. I received an e-mail from Jesse Dorn to call him. I called Jesse Dorn at VIZIO numerous times as well on the following days and times:
-12/16/16 4:58PM
-12/16/16 9:13AM
-12/15/16 5:13PM
None of these times have I reached either of these individuals at VIZIO. Some of the times I left voice mails.
I filed a Better Business Bureau (BBB) complaint to get VIZIO to respond in writing. VIZIO sent the following reply to the BBB:
Dear Better Business Bureau Representative:
VIZIO, Inc. ("VIZIO") is in receipt of the Better Business Bureau's ("BBB") notice regarding complaint number 11912750. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO has determined that the VIZIO television in question in this complaint is out of warranty as it was refurbished by another company than Vizio. A copy of VIZIO's warranty can be viewed online at www.vizio.com/warranty. The complainant has avoided contact with Vizio management repeatedly, and refuses to confirm information with us. The complainant provided a picture, to us and to the BBB, which clearly shows a sticker that states it has no Vizio warranty, that was provided by the refurbishment company.
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at vizio.custhelp.com/ for information and assistance.
Sincerely,
VIZIO, Inc.
First, VIZIO is lying. How did I refuse contact with them if I called them so many times? How did I refuse contact with them if they admitted that I e-mailed them photos of the TV? Additionally, I never refused to confirm information with them. Why didn't VIZIO just tell me the TV didn't have a warranty instead of ignoring me? It is very concerning that this is the way VIZIO representatives behave.
I have a second VIZIO TV in my bedroom that I've had for 6 years, and it works great. But, because of this incident, I will never buy a VIZIO product again.
In the end, the retail store I bought it from ended up giving me a refund on the TV.
