Ron
Sandy,#2Author of original report
Fri, October 17, 2003
Curt Gardner the new Service Manager and Volkswagen Southtowne has committed to pay me back the money, I already have the car back. After Curt looked at the service record for this car he called me and said that how we were treated was wrong and that Volkswagen Southtowne wanted to make things right. They have agreed to return all the money spent on the repair of the car. It may have taken awhile but I am satisfied with the outcome.
Ron
Sandy,#3Author of original report
Sat, October 04, 2003
My son called Curt the Service Manager today. He was pretty upset about the faxed report. He told my son to come and get the car. My son said I am not paying you anything. Curt replied: "Then I am going to put a mechanics lien on the car." I will try and load pictures of invoices and admitting they blew the engine and when they released the car the knew it was not running right.
Ron
Sandy,#4Author of original report
Fri, October 03, 2003
These are names of people responsible for customer service for Volkswagen Southtowne. Although Butch the old Service Manager is no longer there, the new one is responsible for having any work stopped on the car they ruined. General Manager: Gary Craig Sales Manager: Cliff Willits Service Manager: Curt Gardner Kevin Shepherd: Service Advisor Phone: 801-676-6401 Fax: 801-676-6418
Ron
Sandy,#5Author of original report
Fri, September 26, 2003
Butch the Service Manager no longer works for Volkswagen Southtowne. A new Manager is now in place. My son was told today that they would no longer cover the labor on the car, and after replacing almost every part in the injection system the car still doesn't run. """""VOLKSWAGEN SOUTHTOWNE HAS ABSOLUTLY THE WORST CUSTOMER SERVICE IN THE STATE OF UTAH.""""" They will RIP-YOU-OFF!!!!!!