Argentine1
Hanford,#2Consumer Suggestion
Sat, March 08, 2008
Helen, I have just filed a ripoff report because the exact same thing has happend to me recently. My report should be showing up soon, I want you to read it. Even though I have come to the realization that I must pay that cancellation fee, I feel like Vonage has not only LIED to me, but as a reslut created unwanted stress and stolen precious time from me. I feel like I was cheated, as you may also feel. Let's fight this together, and see if justice can't be had! I want a lawyer to look at our case, any suggestions? Thanks Martin
Wilson
Walnut Creek,#3Consumer Comment
Fri, February 29, 2008
Helen, You wrote: They said, if I just waited two months, I could cancel for free. I do not work for Vonage, have never used Vonage and I do not ever plan on getting Vonage. The statement by one of their customer service reps that you can cancel for free after two months is ridiculous. I am sure the Vonage rep made a false statement just to get you to keep your account open, which unfortunately, he/she was successful. I hate to tell you but since two months have passed since your Vonage installation, you are obligated to pay what is on your Vonage account. Similarily, if you terminate your cell phone account before the usual two-year agreement, you have to pay the penalty ($150 - $250 depending on the carrier). http://www.vonage.com/features_terms_service.php?lid=footer_terms&refer_id=WEBTS0706010001W1#LENGTH 6.1 Service Term. We provide our service for terms of a set length that depend on the term that you have signed up for (for example, 30 days, one year, and two years). Your term begins on the subscription date, which is the date you first ordered service or the date we successfully process your payment, whichever is later. It is not the day you receive the equipment you ordered or the first time you use the service. You are purchasing our service for the full service term. 6.5 Fees upon disconnection. (a) Disconnection by you. If you attempt to disconnect service before the end of your current service term, you will be responsible for all the charges for your current term, including unbilled charges, plus any disconnection fee. In addition, if you disconnect service that is based on a commitment before the end of the commitment, you agree to pay us the applicable recovery fee.