• Report:  #2369

Complaint Review: Wachovia Bank - Atlanta Georgia

Reported By:

Wachovia Bank
3565 Piedmont Rd Atlanta, 30305 Georgia, U.S.A.
800 503 8691
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RE: Wachovia Bank, POB 15515, Wilmington De 19886 or 3565 Piedmont Rd, Atlanta, Ga 30305

In late June of 1999 I was checking the balance of my Wachovia Visa card on their 800 number. I noticed the balance was higher than it should be. There were charges listed that I did not recognize. I phoned them back at customer service and told their rep. about this. I was told to wait until my next statement and put in a dispute.

This seemed a stupid suggestion and I insisted that they take the matter seriously. The women reluctantly put me thru to the fraud department. They confirmed that charges on the 800 number were actually on my account so we had the account blocked and a new number issued.

The overseas charges eventually went up to about $2500. NOTE: If I had not INSISTED the matter be immediately looked into the charges could have been up to the cards $10k limit.

It took nearly 3 months to get a list of the fraudulent charges, a Sylvie O'Neal, Fraud Dept. (800 503 8691 ext 2001)supposedly sent out lists 3 times. They never arrived, clearly the statements were NOT sent. Eventually I raised Hell with a Ms Eberhart on 8/18/99 and the pages of charges finally showed up with a fraud affidavit which I completed and sent off.

Having an interest in how things were progressing I phoned CS on 7/30/99 at 5 PM and apoke with a Tasha Melson who was intentionally dense and uncooperative. When I asked to be put through to her supervisor she hung up on me. I immediately sent a letter of complaint along with my new Wachovia cards and a tape of the conversation to Ms Sabrina Basht, VP Wachovia POB 16989, Atlanta, Ga. 30321. I told her in part to see the account was closed. The letter was sent certified and received by them 8/4/99. I got no reply from Basht.

After a review of the charges I found several made in the USA by me and not among the fraud charges. I sent them a check for a small amount, probably less than $200.

On 8/28/99 I got a statement on the 'new' account showing a charge for a $28 annual fee. I again wrote to VP Basht in complaint and made reference to my earlier letter in which I closed this account noting that she had never bothered to reply.

Again no response from Basht.

In May 2000 I found an unfavorable item from Wachovia on my Experian credit report. This resulted in a denial of credit. 2 weeks worth of inquiries with supervisor Algine Brown (800 241 7990 ext 3304) resulted in their pulling up info from this 'charged off' account. On 6/1/00 a Ms. Jan Conway, from Disputes (404 842-5019) left a message on my machine to the effect that their research showed that the amount owed to them was verified as being correct and that I owed for charges of $84.79 and $14.79 and that the remainder of the $292 was late payments and service charges and that I could pay this amount and they would show the account as paid but would not remove the reference to it being a charge off account.

These two items were included in the payment I made 8 months previously after my review of the 10 pages of fraudulent charges.

I have dealt with a series of rude fools and incredible morons over the last year. VP's that won't reply to certified letters, clerks that hang up on you when you ask for a supervisor and idiots that want you to pay for something already paid for.

If I hadn't INSISTED a year ago that the odd charges on my account be looked into Wachovia Banks loss would have been up to $10,000 rather than the $2,500 it was when I noticed the problem and had it be looked at.

Wachovia is the biggest bunch of ungrateful bastards I have ever dealt with and the sooner they go out of business the better.

C. Harris

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