DECKAPE
Akron,#2Consumer Comment
Sat, March 05, 2011
When I retired my first year from the military I shopped at a wal-mart for Christmas with my wife and two kids. To make along story short, we purchased over $2,500.00 of merchandise at the Wauseon store in Ohio. Upon leaving , the store person at the door looked over our purchases and treated us rudely as if we were thieves. The attitude of this person prompted me to return all of our purchases on the spot. Since then I have never been in a Wal-Mart to make any substancial purchase. That was in 1995. After reading about your incident I felt inspired to tell you mine. Write to their corporate and inform them you no longer shop there and tell your experience to family and friends.
#30
Fri, January 11, 2002
They filed the following rebuttal to the above Rip-Off Report: Their email: [email protected] Their name: Camy (Rose) Their relationship to the company: Owner Rebuttal: Actually, its not fraud if you go about it by asking for proof of purchase. Not everyone "remembers" that they made a purchase. Wal-mart is the big dog in this game. Simply asking for a copy of the receipt to prove that YOU purchased the product is NOT fraud. People ask for it from banks every single day. I suppose you can call this an ethical issue, but Wal-mart is way ahead, and the consumer has to do something to stay in the race. I will clarify myself here, as I believe this is a "point of view" or ethical issue. If you simply go to your bank and ask for proof of purchase on something that will be paid for out of your bank account, the bank has no right to refuse you the inquiry. That, in itself, is not illegal. I don't think a court in this country would find someone for fraud for asking for a verified proof of purchase. I get really sick and tired of the "Corporate World" having the advantage. They can sell you garbage, take your money, but when asked..will not produce a receipt of purchase! Meanwhile, you run around, wasting your time, energy, and more times than not, money, while they sit back withholding what they could have given you in the first place!
#40
Wed, January 09, 2002
They filed the following rebuttal to the above Rip-Off Report:
Their email: [email protected]
Their name: The Fraud Chick
Their relationship to the company: Consumer Suggestion
Rebuttal:
Please don't anyone reading this follow the advice given here to charge back or dispute credit card charges at stores when you have an issue such as this. When people stop payment on checks or charge back credit card charges after they have received merchandise a business can charge you with theft (fraud). I know Camy meant well, but you just can't do that in a case like this. Even if the item in the box was not what you wanted you
still received a thing of value. It's too risky to do something like that unless you document that you gave the item back.
It would be a moot point for you anyway because you used a debit card and those don't provide much consumer protection.
Your dispute is your word against Wal-Mart's. If we assume that what you are saying is correct and true and you did not receive your burner then your action should have been to take it to the next level, "letter to the president" or a call to the manufacturer, which you did. If what you are saying isn't true, you did a little switch when you got home and you wanted something for nothing-shame on you. No one knows the truth except you.
It's not too late for you to write a letter to the president if you still feel rattled, go to Wal-Mart.com to do that.
I understand that the manufacturer sent you a burner in the mail, so you not only have a burner but you also have a cd racer. You're way ahead at this point.
Good Luck
The Fraud Chick
#50
Tue, January 08, 2002
They filed the following rebuttal to the above Rip-Off Report:
Their email: [email protected]
Their name: Camy (Rose)
Their relationship to the company: Consumer Suggestion
Rebuttal:
Ah..I know this suggestion is 10 months too late, but the solution would have been quite simple. If you purchased the item with you bank card, Walmart HAS to have a copy of the signed register or a pin authorization.
THERE ARE NO TWO WAYS AROUND THIS! If they didn't have a p.i.n. number entered on the debit machine, or didn't have a signed receipt, they could NOT have sent it to your bank for authorization of payment! Now, secondly,if your item runs through the cash register, they have PROOF that the item was sold. All that they have to do is enter the Universal Product Code (UPC), and a list of that particular product and its' sales
would show up. If they couldn't do this, they could never check inventory on an item! After they pull up a sales report on any particular item, they can pull up the days that it was sold and the method of payment. My bet is that Walmart doesn't keep a terribly large stock of computer products on hand! Finding the sale of this item would not have been difficult!
If none of that works, all you have to do is go to your bank and dispute the authorization. I have no doubt in my mind that if your bank questioned Walmart on the authorization of a large purchase, that receipt would show up so fast, and you would be so happy, that you wouldn't know what to do with yourself!
You must also remember that Walmart employees aren't paid enough to REALLY care about you. Yes, everywhere you go, there will be an exception to the rule. However, someone who gets paid less than a recent college grad, to manage over 300 people, normally isn't motivated enough to have your best interest in mind 100% of the time.
When you fight Walmart, or any large corporation, you are working for yourself. Work smarter, not harder!