- Report: #60044
Complaint Review: WAL-MART - FAYETTEVILLE Arkansas
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WAL-MART
6TH STREET FAYETTEVILLE, 72701 Arkansas, U.S.A.
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WAL-MART WENT IN FOR A OIL CHANGE, CAME OUT WITH $2,500 WORTH OF ENGINE DAMAGE FAYETTEVILLE Arkansas
Lets see where do I begin, I know first let me say,"DO NOT UNDER ANY CIRCUMSTANCES USE WAL-MART's CAR SERVICING DEPARTMENT." I knew they were a shame when I first took my car in so the tires could be balanced and rotated. After shopping i got in my car and left I immediatly noticed that the car was whobbling uncontrolable and if you let go of the steering wheel it would immediatly roll hard to the right.
Of course,I took the car back the next day, Wal mart did fix the problem; kind of but the car still had a slight whobble from that day. I know you are saying why did you take your car back to them if you did not think their technicians were credible, but I decided to keep getting my car serviced becuase the staff at wal-mart were very cooperative when I had my first problem. But now I am at another cross road, one month ago I had my car serviced by Wal-mart.
They supposedly did the 15 point check, which is change oil, check washer fluid and all that good stuff. About two days ago I am driving home from work and my cars started to make a tapping sound and of course I was curious but I cound't stop to check in the middle of traffic; so I decided to check when i got home which was not far from where I was.
About two miles from my home the cars engine temperature shot through the roof and then the engine just shut down, so I coasted to a stop, got out and I opened the hood and guess what yall....... There was no oil, no raidator coolant, not even windshield wiper fluid in the car. How can this be i thought i just had my oil changed and wal-mart should have at least put washer fluid in the car.
I know my oil did not leak out becuase I would have noticed oil spots, and i know that when i took my car to walmart a month ago they did not service it becuase there was not even a drop of washer fluid in the car, something I dont use every day so there should have been at least that in there.
The big problem is I didnt keep the recipt from my last visit, so I cant prove i was at wal-mart a month ago and know I have to buy a new engine for my four year old car, all becuase some one did not do their job. LEARN FROM MY MISTAKE TAKE YOUR CAR TO A REAL SHOP NOT SOME RETAIL STORE THAT WANTS TO PLAY MECHANIC
James
Miramar, Florida
U.S.A.
Of course,I took the car back the next day, Wal mart did fix the problem; kind of but the car still had a slight whobble from that day. I know you are saying why did you take your car back to them if you did not think their technicians were credible, but I decided to keep getting my car serviced becuase the staff at wal-mart were very cooperative when I had my first problem. But now I am at another cross road, one month ago I had my car serviced by Wal-mart.
They supposedly did the 15 point check, which is change oil, check washer fluid and all that good stuff. About two days ago I am driving home from work and my cars started to make a tapping sound and of course I was curious but I cound't stop to check in the middle of traffic; so I decided to check when i got home which was not far from where I was.
About two miles from my home the cars engine temperature shot through the roof and then the engine just shut down, so I coasted to a stop, got out and I opened the hood and guess what yall....... There was no oil, no raidator coolant, not even windshield wiper fluid in the car. How can this be i thought i just had my oil changed and wal-mart should have at least put washer fluid in the car.
I know my oil did not leak out becuase I would have noticed oil spots, and i know that when i took my car to walmart a month ago they did not service it becuase there was not even a drop of washer fluid in the car, something I dont use every day so there should have been at least that in there.
The big problem is I didnt keep the recipt from my last visit, so I cant prove i was at wal-mart a month ago and know I have to buy a new engine for my four year old car, all becuase some one did not do their job. LEARN FROM MY MISTAKE TAKE YOUR CAR TO A REAL SHOP NOT SOME RETAIL STORE THAT WANTS TO PLAY MECHANIC
James
Miramar, Florida
U.S.A.
3 Updates & Rebuttals
Chuck
Highland,Michigan,
U.S.A.
Are you sure Wal-Mart caused your problem?
#2UPDATE Employee
Fri, June 20, 2003
You stated that you had your vehicle serviced one month ago, but the engine quit two days ago. I don't know what kind of car you have but I have never heard of any engine running for one month with no oil or cooling fluid. Unless you had your vehicle parked for a month or the fluids leaked out which you claim you would have noticed I think you should look elsewhere for the cause of your problem. Have you made an enemy lately? Most engines would have given you a problem within approximately ten miles or less, if the fluids had not been added, especially when you consider that you didn't have oil or cooling fluid. And my comment has nothing to do with my being an employee, I don't use the service department myself. Just ask anyone who knows anything about engines.
Sonya
Wapakoneta,Ohio,
U.S.A.
how did you pay
#3Consumer Suggestion
Mon, June 09, 2003
If you paid by check then you have a record of being in Walmart. When I get my car done at the local walmart (thank goodness that they do know what they are doing), they make two copies one for you and one for their books. Somewhere in the system is the proof you need. You just have to be sneeky about it. If you are married have a teenage girl, some female in your life that can put on the "I just need a copy or my dad, boyfriend ect will kill me if he doesn't have his receipt." You would be surprise how easy somethings are for us females as long as we work it. Good luck. If you paid with money sorry, If you paid with a credit card see if they can help.
Marilyn
Baxter Springs,Kansas,
U.S.A.
WalMart has records
#4Consumer Comment
Mon, June 09, 2003
You said you lost your receipt from when you had your oil changed. Well, they have a record of it. Have you noticed that when you go into WalMart for service they ask you for your phone number, type it into the coumputer, then ask your if it is make and model of car and then your name. They have a record of exactly when you were there and what was done (or suppose to be done). Also they put a sticker on your windsheild for a reminder of when you need your next oil change. I also take my car to WalMart for service. Mostly for the convience. I do get strange looks from the service techs when I lift my hood on my car after they have serviced it and check my oil, water, windsheild wiper fluid ect. I had to laugh one time when they listed they had filled my wiper fluid in my old 70 Ply because the wiper fluid well has had a big hole in the bottom of it for the last 10 years. I brought this to the attention of the service manager. He appologized, and said the tech apparently checked it off by mistake. I have know several people that have had the same problem as you and WalMart did pay to replace/rebuild their engines. Don't give up so easily.
