- Report: #57637
Complaint Review: Waldorf Ford And Dodge - Waldorf Maryland
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Waldorf Ford And Dodge
Route 301 Waldorf, 20604 Maryland, U.S.A.
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301-843-2400
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Waldorf Ford Service Part 2: Continues to not abide by lemon law, repair or replace vehicle and refuses to abide by contract Waldorf Maryland
We previously made a rip off report on Waldorf Ford and Dodge. Our new car has been nothing short of a nightmare. After the last time we went into this dealership, they were to fix the vehicle for the same problems for the 16th or 17th time. This was not the case, and we called the service department to bring the car back and to be placed on the list for a loaner car. At this point we were told that we were 3rd in line on their waiting list.
More than 2 weeks went by and we never heard anything. I called the dealership and left a message asking what was taking so long. My husband returned home from work and Ford called, it wasnt the woman I had left a message for, but Richard Hendricks. He starts going on about how we would not be getting a loaner car and how the dealerships service would not take in the car for repairs.
Mr. Hendricks continued to say, We have a big problem here. You continuously have speared us all over the Internet. You keep making statements I disagree with We ended up getting into a heated argument, he began using profanity and the entire time I was very calm during this. He kept edging and edging. I told him I did not spear their dealership, I made statements to the facts that have occurred from their service department since buying the car and only placed a report on the rip off report. He continued, he asked, Well, didnt I try to help you when you ruptured the gas tank? I replied, Yes, and I told you thank you what more do you want? I went on to say, Unfortunately it wasnt much help since I paid well over $530 for the tank and the last time we brought the car in, we were told that the tank was installed poorly and was not working properly. It also, according to our printout, cost $135 a big difference from what we paid.
He then said, I didnt charge you for having to replace it. I said, Thats because you couldnt, this was you service departments mistake, not mine. He then went on saying, I only replaced the tank as a favor to you, but it turns out the pump was damaged to. I said, Thats a lie, you told us personally that YOU went over the vehicle thoroughly yourself and the only damage was done to the tank. I will also send Fords main office a printout of what we paid and what our last printout of the same item costing for a refund of the difference. He started yelling again saying, Your full of Sh**, it did not cost $130 to replace. I said, I have the print out in front of me, the same thing youll find on your computer. He then says, Well, it must be a mistake. I said, It doesnt matter, thats what it states.
He then continues with, I dont know what you want from me. I replied, I want someone to get off their a*s and fix my car properly, if you still cant then either replace my car or refund my purchase. I continued with, "Ford has been sent several letters from the Maryland Attorney General declaring this vehicle a lemon and requesting Ford does replace or refund our car." He says, Ford doesnt so that. I rode with you and your husband many times and we never could get these problems to persist. I again called him a liar and told him that he rode with my husband one time and that was almost two years ago, for about 3 miles. I also made it very clear to their service department that the bucking, specifically, would occur when ever the vehicle was under a half tank of gas. On this one occasion, it was full.
He would not stop arguing to save his life. He tells me to take the vehicle somewhere else. I told him that I could not take it to another Ford dealership, because Scott Strickland made sure of that. And I would not pay money out of my pocket when we pay for maintenance free and an extended warranty. He continued with the, You smeared our reputation, etc. I then said, Apparently you forgot that back in September of 2001, Scott Strickland told us that Ford would not service or repair our vehicle. Which is in violation of our contract. He said he didnt remember that, just that we have had it out with Scott before. He continued with the same, you smear us line. I said, the only smearing was done to us, by purchasing a piece of crap Ford. He actually agreed that our car and all Focuss were a piece of crap and he didnt like working on them. Then he would change it to, No on else has these problems. That when I told him he was way off, most Focus owners have had the same problem(s). That is verifiable. I told him I refused to argue with him anymore that I had better things to do. He then says, Youll need to find someone else to fix your car, I wont. I said, You cant do that, like I said, we pay for you to fix it. He called me a b***h and hung up the phone.
I then called the dealership manager Greg Basiliko. He said he would talk to Richard and call us back. I had things to do and while I was gone, he did call back and spoke with my husband. He told my husband that he had Richard sitting in front of him. He said that Richard said he did not hang up on me and that I called HIM a B***h. Of course my husband was sitting beside me while I spoke to Richard so he knew he was full of himself. They went back and forth for awhile. He told him that Richard and myself should not talk anymore because we clash, so I should not call him. My husband told him, I didnt, Richard called here. He didnt know this. He said that they would take the car.
Its been 2 months, and they have not taken the car in for repairs, they dont return our phone calls and have seemed to refuse to set up a time and day to repair the car.
I know theyll read this and I do what them to know, I guess the truth hurts.
April
Waldorf, Maryland
U.S.A.
Click here to read other Rip Off Reports on Ford and Ford Dealers
More than 2 weeks went by and we never heard anything. I called the dealership and left a message asking what was taking so long. My husband returned home from work and Ford called, it wasnt the woman I had left a message for, but Richard Hendricks. He starts going on about how we would not be getting a loaner car and how the dealerships service would not take in the car for repairs.
Mr. Hendricks continued to say, We have a big problem here. You continuously have speared us all over the Internet. You keep making statements I disagree with We ended up getting into a heated argument, he began using profanity and the entire time I was very calm during this. He kept edging and edging. I told him I did not spear their dealership, I made statements to the facts that have occurred from their service department since buying the car and only placed a report on the rip off report. He continued, he asked, Well, didnt I try to help you when you ruptured the gas tank? I replied, Yes, and I told you thank you what more do you want? I went on to say, Unfortunately it wasnt much help since I paid well over $530 for the tank and the last time we brought the car in, we were told that the tank was installed poorly and was not working properly. It also, according to our printout, cost $135 a big difference from what we paid.
He then said, I didnt charge you for having to replace it. I said, Thats because you couldnt, this was you service departments mistake, not mine. He then went on saying, I only replaced the tank as a favor to you, but it turns out the pump was damaged to. I said, Thats a lie, you told us personally that YOU went over the vehicle thoroughly yourself and the only damage was done to the tank. I will also send Fords main office a printout of what we paid and what our last printout of the same item costing for a refund of the difference. He started yelling again saying, Your full of Sh**, it did not cost $130 to replace. I said, I have the print out in front of me, the same thing youll find on your computer. He then says, Well, it must be a mistake. I said, It doesnt matter, thats what it states.
He then continues with, I dont know what you want from me. I replied, I want someone to get off their a*s and fix my car properly, if you still cant then either replace my car or refund my purchase. I continued with, "Ford has been sent several letters from the Maryland Attorney General declaring this vehicle a lemon and requesting Ford does replace or refund our car." He says, Ford doesnt so that. I rode with you and your husband many times and we never could get these problems to persist. I again called him a liar and told him that he rode with my husband one time and that was almost two years ago, for about 3 miles. I also made it very clear to their service department that the bucking, specifically, would occur when ever the vehicle was under a half tank of gas. On this one occasion, it was full.
He would not stop arguing to save his life. He tells me to take the vehicle somewhere else. I told him that I could not take it to another Ford dealership, because Scott Strickland made sure of that. And I would not pay money out of my pocket when we pay for maintenance free and an extended warranty. He continued with the, You smeared our reputation, etc. I then said, Apparently you forgot that back in September of 2001, Scott Strickland told us that Ford would not service or repair our vehicle. Which is in violation of our contract. He said he didnt remember that, just that we have had it out with Scott before. He continued with the same, you smear us line. I said, the only smearing was done to us, by purchasing a piece of crap Ford. He actually agreed that our car and all Focuss were a piece of crap and he didnt like working on them. Then he would change it to, No on else has these problems. That when I told him he was way off, most Focus owners have had the same problem(s). That is verifiable. I told him I refused to argue with him anymore that I had better things to do. He then says, Youll need to find someone else to fix your car, I wont. I said, You cant do that, like I said, we pay for you to fix it. He called me a b***h and hung up the phone.
I then called the dealership manager Greg Basiliko. He said he would talk to Richard and call us back. I had things to do and while I was gone, he did call back and spoke with my husband. He told my husband that he had Richard sitting in front of him. He said that Richard said he did not hang up on me and that I called HIM a B***h. Of course my husband was sitting beside me while I spoke to Richard so he knew he was full of himself. They went back and forth for awhile. He told him that Richard and myself should not talk anymore because we clash, so I should not call him. My husband told him, I didnt, Richard called here. He didnt know this. He said that they would take the car.
Its been 2 months, and they have not taken the car in for repairs, they dont return our phone calls and have seemed to refuse to set up a time and day to repair the car.
I know theyll read this and I do what them to know, I guess the truth hurts.
April
Waldorf, Maryland
U.S.A.
Click here to read other Rip Off Reports on Ford and Ford Dealers
3 Updates & Rebuttals
The Great Thorn - Rip-off Report Consumer Advocate
Bayville,New York,
U.S.A.
April & Dale will this info help you?
#2Consumer Suggestion
Fri, May 23, 2003
April & Dale I am one of many Rip-off Report Consumer Advocates. My specialty is helping car buyers. If you want to go a bit farther at exposing your troubles to people that "CAN" help you if they want to, use all info that I porvide. It gives me GREAT PLEASURE to provide you the contact info that Waldorf Ford would not want you to have. Before I post the email addresses, I would like you to go to the web sites of the car makers that Ford owns. I want you to see if you can find any names, any REAL EMAIL addresses or any phone numbers that a car owner could contact if they needed help that a car dealer was not willing to provide. You will soon see that you CAN'T find any. It is because they DO NOT want to hear from you unless you go through their customer relations department. Most customer relations departments in big companies do nothing but dump you back into the deceptive hands of the ones that Ripped you OFF! Just think "Controlled Environment" Now go to these web sites and see if you can find ANY inside contact info. www.astonmartin.com www.ford.com www.ford.co.uk www.ford.ca www.jaguarcars.com www.jaguarvehicles.com www.landrover.com www.lincolnvehicles.com www.mazdanet.com www.mazdausa.com www.volvocars.com Now it is time for me, "The Great Thorn" to post info that your dealer does not want YOU to have. I urge you to contact any or all and tell them about your troubles. See if any are willing to get OFF of their big butts and make an effort to help you. public policy Anne Booker [email protected] Brand(s): Ford Department: Atlanta Regional Office 1-404-577-2277 1-770-593-8597 John Clinard [email protected] Brand(s): Ford Motor Company, Ford, Lincoln, Mercury Department: Los Angeles Regional Office 1-949-629-2032 1-949-854-2838 Bill Collins [email protected] Brand(s): Ford Department: New York Regional Office 1-212-265-2794 1-212-873-4635 Della DiPietro [email protected] Brand(s): Ford Motor Company, Ford, Lincoln, Mercury Department: U.S. Regional Operations 1-313-248-3770 1-734-663-0867 Kathleen Hamilton [email protected] Brand(s): Ford Department: New York Regional Office 1-212-265-2839 1-917-816-3067 Octavio Navarro [email protected] Brand(s): Ford Motor Company, Ford, Lincoln, Mercury Department: Los Angeles Regional Office 1-949-629-2033 1-562-413-1534 Next, we have Ford's New Media department contacts Angela Coletti [email protected] Brand(s): Ford Motor Company Department: Global News Bureau 1-313-390-1759 1-586-296-9596 Ron Iori [email protected] Brand(s): Ford Motor Company Department: Global Operations 1-313-337-2456 1-313-791-6837 John Ochs [email protected] Brand(s): Ford Motor Company Department: New Media Team 1-313-337-3669 1-734-769-6031 Next I proudly provide some of Ford's Service Operations and car department big shots. Jerree Martin [email protected] Brand(s): Ford Motor Company Department: Service Operations 1-313-337-2699 1-313-592-0106 1-313618-9614 Ray Day [email protected] Brand(s): Ford Motor Company Department: Product Development 1-313-317-7683 1-734-414-0526 1-313-903-0263 Karen Hampton [email protected] Brand(s): Ford Motor Company, Ford Department: Ford Division 1-313-323-7045 1-313-822-6620 Mark Schirmer [email protected] Brand(s): Ford Department: Ford Division 1-313-845-1547 1-734-222-4040 Carolyn Brown [email protected] Brand(s): Ford Department: Environment & Safety Communications 1-313-621-2963 1-248-473-8082 Kristen Kinley [email protected] Brand(s): Ford Motor Company Department: Environment & Safety Communications 1-313-845-2709 1-248-375-3667 Valerie Rosnik [email protected] Brand(s): Ford Motor Company Department: Environment & Safety Communications 1-313-206-2058 Robyn Schultz [email protected] Brand(s): Ford Department: Environment & Safety Communications 1-313-390-3091 1-313-410-4635 April & Dale If you would like me to help get your story of troubles out in a VERY BIG way just post on your Rip Off Report that you would like "The Great Thorn" to post more contact info. Your wish will be my command! If you ever read where someone is bashing "The Great Thorn" you can bet your bottom dollar they own a car dealership or work for a car dealer. April & Dale Maybe Ford Can't afford to fix your car because they gave William Clay Ford $21,8 Million in stock options last year. Just think if he worked a 40 hour week, $21.8 mil would break down to about $10,480 bucks per hour as a yearly bonus. Hold a second, Maybe thats BONE US! If you post a request, I will provide you with info that will help you get your troubles known across the country in a real FAST WAY!
Dale
Waldorf,Maryland,
U.S.A.
The listing of problems you requested. ..This dealership is definately trying to manipulate us to every degree.
#3Author of original report
Fri, May 23, 2003
Let me start by saying thatnk you for taking the time to respond with a rebuttal. This dealership is definately trying to manipulate us to every degree. Maryland doesn't have but 2 or 3 lawyers that take on lemon law cases and Ford knows this. All the problems we have and have had are listed as follows, with the number of times for each problem and rather it was ever fixed: 1) Bucking/jolting 9X's, Ford claims they can't duplicate it, even though an employee drove it to and from his home for a week with out our consent. Never fixed. 2) Brakes squealing and grabbing 7X's. Shoes were replaced 3X's, within 2 months apart. 3) A/C & Heater problems 5X's, the vents spill out smoke and terrible smells. Never fixed, they don't know what is causing this. 4) Radio/Cassette player 6X's. The rwd/fwrd buttons would falls off, the volumn could not be turned down, the cassettes sometimes could not be popped out, and the radio cuts on and off when ever it wants. On 2 occassions, they lied and said they replaced it, instead they just glued the buttons back on. You see the radio had a specific scratch were someone installing it was careless with their box knife, the mark was there every time it was siad to be replaced. 5) Popping noises when driven 7X's. On the last occassion they said it was the belts and replaced them, the noise is still there. vehicle doesn't always start or it stalls 6 X's. On the last occassion, they blamed it on the gas tank, that's still there. 6) Grinding noises 5 X's, said it was the breaks, still there with a rattling noise now. 7) No pickup or sudden loss of 6 X's. Their clueless. Never fixed. 8) Front passenger seat belt locks tightly and is unable to unlock or lossen 1X, they said not to bring it back for this because it is normal in Fords. (At least we know if we're ever in an accident, by buckling up, this will hurt us even more) 9) Engine with loud revving noise and vibrating 7X's. Nothing was ever done to fix the problem. First few times we were told it needed to be broke in. It sounds like the cars 10 + years old. 10) Tires loose air 2X's told it was normal. 11) Wipers failedin pouring rain. Fixed. 12) Tank ruptured, replaced twice, now car eats gas. 13) Car leans badly 3X's was told this was normal when it is driven alot. It's not, it's very low on mileage. We've had 3 other people look at it and were told that the rear axle was bent, that's why it's leaning. Ford refuses this. This is just the list of problems we are concerned about, especially with 3 young children in it. The actual list of all problems is much longer. Not to mention on two seperate schedule services, the filters, oil, nothing was ever changed. Not to mention some nice gashes and dents Ford was so nice to have added to the exterior of our car, another thing Ford refused to take care of. As you can see this is a car I wish we were never talked into buying. As I told Ford, I've had 20 year old used cars that ran alot better then this.
Preston
Cleveland,Ohio,
U.S.A.
They have their foot in their mouths
#4Consumer Comment
Tue, May 20, 2003
I will start off by saying there is no way in hell that you are spearing the dealership as long as what you say is true. You are just exposing their dishonest way of practicing business. You have the right to freedom of speech, you are allowed to say whatever you want about them as long is it is true. They may claim there are some "privacy" or "slander issues," but they are just trying to intimidate. First off, if they accuse you of slander remind them that SLANDER IS VERBAL. A ripoff report is written therefore would be libel, but it is neither since you are telling the truth. And any joke of a lawsuit will be easily dismissed because they will have to explain their actions. Based upon your comments, I would say that Mr. Hendricks is used to being able to manipulate people and is getting more and more fed up because he cannot manipulate you. He's trying to say "look how I helped you out, won't you help me out?" The truth of the matter is that you have a lemon. Do you have every single receipt since you've bought the car including mileage and purchase date? Get these all in order. If the Attorney General is declaring the vehicle a lemon, I would call a private attorney who is willing to take the case on a contingency basis because you could slaughter them in court. And I will backup that the Ford Focus does in fact jolt. I was given one as a loaner vehicle for 30 days because of being sold a used car that was crashed and I was threatening to sue. It jolted, the brakes squealed, the steering wheel randomly turned by itself. The vehicle had less than 3000 miles on it when I returned it. If the vehicle does eventually get bought back, send the information directly to CARFAX and every other vehicle history report service to make sure they don't just try to pass it off as a used car and rip someone else off. Can you list all the problems you have had since buying the car?
