- Report: #1175448
Complaint Review: Walmart Family Mobile - El Dorado Hills California
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Author Not Confirmed
Why?
Walmart Family Mobile
PO Box 629026 El Dorado Hills, 95762 California, USA
Phone:
877-440-9758
Web:
https://www.myfamilymobile.com/
Categories:
Business Rating:
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Walmart Family Mobile T-Mobile Treating me like I'm on contract, threat of credit report to credit union El Dorado Hills California
I tried Walmart Family Mobile as it was a few dollars less that Straighttalk. I purchased a sim card for an unlocked phone, for a partila month, 19 days. The signal was not good enough so I let the time run out, 19 days. About 3 weeks later I get a threatening letter from them telling me that I owe them $45,44 and they are trying to collect a debt. How can you owe any monies when you have to pay in advance, go figure. I attempted to contact them, the Customer Service Number phone number was nothing but recordings, no way to contact a human, on their website they do not offer an email contact, so I wrote them a letter telling them:
1st the letter from them:
Family Mobile
PO Box 629026
El Dorado Hills CA 95762-9026
Dear Donald M******:
Date: September 04, 2014
Account: xxxxxxxxxx
Your Family Mobile service is now suspended for non-payment due to an outstanding balance.
Please contact our Customer Services Department at 1-877-760-8760 to re-establish your
wireless service. Your balance is $48.44. For your convenience, we accept Visa, Discover,
American Express and Master Card and "check by phone".
If you have already paid your balance, please disregard this notice.
Family Mobile
Customer Care
This communication is made in an attempt to collect a debt. Any information obtained will be used for that purpose.
#2 My response:
Walmart Family Mobile
PO Box 629026
El Dorado Hills CA 95762-9026
To Whom It May Concern:
Family Mobile is not a contract service, it’s month to month, I tried your service for about 19 days and found the signal was not good enough for the places I travel.
You provide no way of making contact with your company except through snail mail, no humans to call and talk to, no email contact, I didn’t even have your mailing address until I received your correspondence.
Please do not send me any correspondence as though I signed a contract, I tried your service it didn’t work for me and decided to go with another company.
Thank you,
