- Report: #1127970
Complaint Review: Walmart Money Card - Monrovia California
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Author Not Confirmed
Why?
Walmart Money Card
PO Box 1187 Monrovia, 91017 California, USA
Phone:
877-937-4098
Web:
www.walmartmoneycard.com
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Walmart Money Card Issued by Green Dot Bank Hundreds affected by security breach to Walmart Money card accounts-Green Dot will not resolve Monrovia California
Group in Dagenham, England have hacked into and stolen thousands of dollars from customers of Walmart Money Cards between February 21 and March 3, 2014. Customers live in different parts of the country. Labeled as "ATM withdrawal location Dageham" or "ATM withdrawal Grays Dageham". Many of the accounts were wiped out or left customers without access to funds. None of us live in England or used services in that area. Green Dot insists customers have to wait 12-14 days to issue a dispute with them via fax or mail then wait an additional 60-90 days while they investiagate. They have been notified of the breach as well as Walmart. Walmart's response is that they are "not the issuer of the cards" and have no responsibility in the matter. However, the debit card predominately displays their name and logo and they offer services for the card at their stores including deposit of funds and account transactions. Some families on vacation were stranded, I could not pay my March rent and students are left without funds for school. When we ask for a manager to call us back, no one ever does.
1 Updates & Rebuttals
pe****67
Allston,Massachusetts,
Stolen Money...Live Worse -- Walmart's Response to issue with money card
#2Author of original report
Tue, March 04, 2014
From: Identity Theft [mailto:[email protected]]
Sent: Tuesday, March 04, 2014 9:16 AM
Subject: Walmart Global Investigations
Dear Patricia E****,
Please See Attached,
Thank you for your recent email to [email protected]. We understand the sense urgency with these matters. If you believe you have been a victim of identity theft or credit/debit card fraud, we recommend that you contact the financial institution that issued the account or that issued your credit/debit card immediately to dispute the account or any fraudulent charges. Additionally, you may:
- Request transactional information and business records relating to the fraudulent transaction.
- File a police report for identity theft.
If you would like to request, at no charge, copies of records in our control relating to the fraudulent account or transaction(s) that may have occurred at Walmart or SAM’s Club, or on one of our websites, please follow the steps below.
1. Access the Walmart.com website.
2. Select the Privacy & Security link near the bottom of the main page.
3. Select the Report Identity Theft link on the left side of the page.
4. Follow the instructions next to “Step 1:” and use the Walmart/Sam’s Club Identity Theft Victim’s Affidavit to request information and follow “Step 2” to submit your request.
Walmart Global Investigations
702 Southwest 8th Street
Bentonville, AR 72716-0970
Fax 479-204-2973
[email protected]
Save money. Live better.
From: Customer Advocacy [mailto:[email protected]]
Sent: Monday, March 03, 2014 7:48 PM
Subject: RE: Hundreds affected by security breach and theft of funds on Walmart Money cards
We truly apologize if you have been the victim of fraud on your account. For information on disputing charges, please visit https://www.walmartmoneycard.com/walmart/account/faqs#usingacard.
Green Dot Cares
