- Report: #1057923
Complaint Review: walmart my family Mobile - belleville Michigan
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walmart my family Mobile
belleville, 48111 Michigan, USA
Web:
www.myfamilymobile
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walmart my family Mobile overcharge for two phones that have not been used since March 2013 belleville Michigan
We brought our son and daughter phones through my family mobile at walmart. Was told by sales man how good and easy payments can be made. So we got the phone in Nov 2012 and the kids used them for 3 months. made all our payments at the walmart where we brought them. Every time we would get the message phone bills were due we would go in, It is 3 blocks away, every singal time they had a hard time finding our account. so we showed them the message on the phones. So come Feburary we had the phones cancelled . We gat a message saying we stilled owed 22. on phones so once again we paid. Now Comes the 30th of May and a bill in the mail for 166.53. we called asap to find out why. Was told that no bills were ever paid and nor were the phones turned off. I have tried everything on there web and even called many numbers. Finally got through to a machine that told me I now owe them 75 more. Plus now the phones are turned off. What is aperson to do. Never, ever go through this company.
1 Updates & Rebuttals
Tyg
Pahrump,Nevada,
remedy
#2General Comment
Mon, June 10, 2013
You need to find your reciepts for the payments you made. You also need to talk with the manager of the walmart you paid at. There may have been a glitch in their system. There may have been some employee theft. Point is before you start bashing wally world, check to make sure that it is actually them and not a mistake somewhere down the line. Most cell providers will turn a phone off at 2 months of non payment. With prepaid its 1 month. You may also need to verify that the person you had paying the bill ACTUALLy did pay it. Its real easy to beieve a family member because they are family. But they are also in our blind spot. Be sure its not a internal issue before jumping the gun.
