- Report: #1337668
Complaint Review: Walmart - Nationwide
-
Author Confirmed
Why?
Walmart
Nationwide, USA
Web:
https://savingscatcher.walmart.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Walmart Savings Catcher account hacked Nationwide
On September 27, 2016, my Walmart Savings Catcher account was hacked. How do I know this? I received an order confirmation from Walmart to the e-mail address I use for Savings Catcher. I knew there was something wrong because I didn't place an order. When I looked at the order details and the method of payment, I knew something was very wrong. I signed into my Savings Catcher account and saw $0.00 available. I had $104 in my account before this happened. Someone hacked my account, redeemed the money, and then made a $95.93 purchase through a Walmart marketplace store.
I filed a fraud report with the Savings Catcher Fraud Investigation Team and was told how I could re-send the remaining $13.85 to an e-card and then go to my local Walmart and have them issue a gift card. I did this before the hacker spent the rest of my money.
I still have not received any information back from Walmart about when I would receive my money back. I have sent a lot of information including a copy of the order, the shipment confirmation, the UPS delivery confirmation showing who signed for the package, a screenshot of the foreign website associated with the phone number given for the order, and the requested TC#s for some of the purchases along with my name that is on the account.
It is not my problem that there is a lack of security with Savings Catcher; it is Walmart's problem. I want my money back and I would love to sue Walmart for the emotional stress that has been caused by me not knowing what else may be done with my information that the hacker now has and the fact that I had saved all year to buy groceries for my holiday baking and meals. Now what I had is gone and Walmart won't take responsibility.
When is Walmart going to be made responsible for their lack of online security?
