- Report: #1277961
Complaint Review: Walmart.com - Internet
-
Author Confirmed
Why?
Walmart.com
Internet, USA
Phone:
800) 925-6278
Web:
www.walmart.com
Categories:
Business Rating:
(0)
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Walmart.com Walmart the ordered gift card never came in later Oct last year, no solution so far 850 Cherry Avenue San Bruno, CA 94066 Internet, NJ
Order # 5641591-105407
I herewith certify that the ordered card on Oct 19th 2015 ($50 Walmart Gift Card never arrived to me and hence I never used this card.
I ordered 3 cards about the same time, when the other 2 cards arrived and this one did not, I called the Walmart.com 800-966-6546 immediately. A representative said "a card will be reissued and resent. I will receive an email confirmation in a few days," which never happened.
Then I called 800-966-6546 again and said the card seemed lost in the mail and I need to send an ID theft form and the card can be reissued" which I did as asked, the said reissued card never arrived.
Then weeks later I called again, my call was transferred and silenced.
Then I called 800-537-5503 Walmart.com gift card department and was told to go to local store for help, so I went to Walmart at Manville, NJ, nobody there was willing to help.
I was completely frustrated by this point – 2-3 months passed, no email or call with any meaningful solution from Walmart.com so far. The Walmart.com customer service appears helpless.
Please reissue my $50 gift card, OR refund my money.
Sincerely,
Pingyi
Phone: ************
Email: [email protected]
1 Updates & Rebuttals
order was refunded
#2Author of original report
Mon, January 25, 2016
Update: I searched the web and found the Customer Complaints (rather than customer cervices) department of Walmart, I contacted and response came back immediately. The refund was processed a week later.
