- Report: #1388898
Complaint Review: Warrantech - Internet
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Author Confirmed
Why?
Warrantech
Internet, USA
Phone:
8002927726
Web:
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Warrantech Hhgregg ADH- reimbursement only 1/3 value Internet
We purchased a $699 laptop computer and paid $300 for a 3 year adh warranty. After contracting the company to repair the unit we were let know that we would be receiving a cash-out on the unit. When we received the check it was for $230. Impossible to find even a used model in working order for under $500. 1 - There was no mention of the aggregate contract upon sale of the warranty 2 - The pamphlet we were given did not list any details or even mention it - it states we would get the full amount 3 - We were specifically told they would replace the entire unit no matter what by the sales rep at purchase (short of intention damage or having it stolen) as long as it was within the warranty period 4 - When contacted, they said there was fine print on the back of the pamphlet that said to consult full terms and conditions - those terms and conditions were not made available to us before purchase 5 - Language was purposely misleading during phone conversations, and also in the full terms and conditions (8pg document with only 3 or 4 sentences about the aggregate contract) 6 - Average wait time 1 ½ hours to speak with someone 7 - We were told we would be contacted in 24 hours, had to wait 2 days until we reached out to them 8 - When they did respond they had not listened to the conversation they had said they were going to 9 - We were not allowed access to the tape of the conversation 10 - We were not allowed any other contact information for their legal department than snail mail 11 - We were advised that we would be able to cash the check they sent to us, and if further adjustments were made they would issue a 2nd check - However the check clearly states that if we endorse it they are no longer obligated to do anything 12 - IF the check will not then be re-issued free of charge they have constructed the 90 days as a way to prevent us from recouping any monies by contacting the legal department
