- Report: #471012
Complaint Review: Washington Gas - Springfield Virginia
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Washington Gas
6801 Industrial Road Springfield, 22151 Virginia, U.S.A.
Phone:
703-750-1000
Web:
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Washington Gas fraud, billing errors Springfield Virginia
Wasington Gas has over 240 BBB complaints in the last 3 years. http://dc-easternpa.bbb.org/codbrep.html?wlcl=y&id=19786#Complaints
If you switch the gas over into your name, Washington Gas may fraudlently charge you more then they should.
We moved in on June 2008 from out of state. We thought Pepco took care of gas and electricity. In January 2009 we got a disconnection statement from our landlord, who said to change the gas to our name.
The landlord's disconnection statement had a 12 month energy use graph.
We immediately changed the gas into out name.
Our second statement, which had the 12 month energy use graph was completely different. These bills are FOR THE EXACT SAME MONTHS IN QUESTION.
The 12 month gas usage graphs show that Washingon Gas is overcharing us by 91 therms (around $170).
Washington Gas customer service is horrendous. I have recieved no response to repeated emails and letters (three). I have had 25 minute wait times on the phone. Promises to mail information to me have been broken. Customer service represenatives are belligerent and unhelpful.
I reported this blatant fraud to the Maryland Public Service Commision. Despite an email promise to the Maryland Public Service Commision that Washington Gas would not turn off the gas before this was resolved, on Friday someone came out to turn off the gas. Frantic emails an phone calls stopped this shut off.
Washington Gas has used fraudlent, illegal tactics, which rips off consumers.
Lee
washington, District of Columbia
U.S.A.
If you switch the gas over into your name, Washington Gas may fraudlently charge you more then they should.
We moved in on June 2008 from out of state. We thought Pepco took care of gas and electricity. In January 2009 we got a disconnection statement from our landlord, who said to change the gas to our name.
The landlord's disconnection statement had a 12 month energy use graph.
We immediately changed the gas into out name.
Our second statement, which had the 12 month energy use graph was completely different. These bills are FOR THE EXACT SAME MONTHS IN QUESTION.
The 12 month gas usage graphs show that Washingon Gas is overcharing us by 91 therms (around $170).
Washington Gas customer service is horrendous. I have recieved no response to repeated emails and letters (three). I have had 25 minute wait times on the phone. Promises to mail information to me have been broken. Customer service represenatives are belligerent and unhelpful.
I reported this blatant fraud to the Maryland Public Service Commision. Despite an email promise to the Maryland Public Service Commision that Washington Gas would not turn off the gas before this was resolved, on Friday someone came out to turn off the gas. Frantic emails an phone calls stopped this shut off.
Washington Gas has used fraudlent, illegal tactics, which rips off consumers.
Lee
washington, District of Columbia
U.S.A.
