- Report: #236832
Complaint Review: Washington Mutual - Seattle Washington
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Washington Mutual
1201 3rd Ave Seattle, 98101 Washington, U.S.A.
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Washington Mutual ripoff Allowed unauthorized withdrawals charged unfair overdraft fees Seattle Washington
Washinton Mutual allowed unauthorized funds to be taken from my checking account causing my account to become overdrawn.
Washington Mutuals justification for this was that I had used this ATM before, so they (washinton Mutual) ASSUMED for me as to what my action would have been and allowed the unauthorized funds to be taken. I did not give my permission!
This action on their part caused my account to become overdrawn causing the domino effect, causing more and more overdraft fee's to be incurred.
This action depleted my checking and savings, and would have continue taking funds from any deposits that were made, I closed the account.
Washinton Mutal's own staff said the funds were unauthorized,
They allowed my money to be taken and they kept charging the overdraft fees, and now they've messed up my credit and they don't want to refund my money, even though I've shown my documented proof that they were at fault.
Stella
San Lorenzo, California
U.S.A.
Washington Mutuals justification for this was that I had used this ATM before, so they (washinton Mutual) ASSUMED for me as to what my action would have been and allowed the unauthorized funds to be taken. I did not give my permission!
This action on their part caused my account to become overdrawn causing the domino effect, causing more and more overdraft fee's to be incurred.
This action depleted my checking and savings, and would have continue taking funds from any deposits that were made, I closed the account.
Washinton Mutal's own staff said the funds were unauthorized,
They allowed my money to be taken and they kept charging the overdraft fees, and now they've messed up my credit and they don't want to refund my money, even though I've shown my documented proof that they were at fault.
Stella
San Lorenzo, California
U.S.A.
2 Updates & Rebuttals
Dave
Jacksonville,Florida,
U.S.A.
Sounds like you someone you know used your card
#2Consumer Comment
Fri, February 23, 2007
If that is the case, the bank is correct in their position that they are not responsible for the money, you are. If anyone uses your card with the PIN, then you are 100% liable for those transactions. Since the withdrawls were done at an ATM, that person, friend, relative, etc, knew your PIN number. Unless there's more to the story, there's nothing that can be done. The terms and conditions of your contract state that all ATM transactions are the responsiblity of the cardholder.
Mike
River Edge,New Jersey,
U.S.A.
Video?
#3Consumer Suggestion
Fri, February 23, 2007
Stella, I'm confused a little by your post, but wil try to help. I think you are claiming that someone withdrew funds from an ATM using your card? If that's the case, two things... 1. Do you still have your card? Was it stolen? Did you report it? If you still have yours it sounds like someone cloned it, but that's rare. If you don't have it, I'm confused how they would know your PIN. 2. The bank cannot simply assume that it was you based on the fact that you've used that one before. I would request to see video from the date/time at that ATM. Good luck
