- Report: #1446716
Complaint Review: Water Heater Central - Phoenix AZ
Reported By:
Jessica -
Scottsdale, AZ, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Water Heater Central
20008 N 28th St Phoenix, 85050 AZ, United States
Phone:
602-621-2814
Web:
N/A
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Business Rating:
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Water Heater Central Barry Sold me a faulty water heater and refused to uphold warranty or return calls Phoenix AZ Arizona
This is the worst company I have ever dealt with. This is the first time I have felt compelled to leave a negative review on anyone. In this case, I would shout it from the rooftops if I could. I own a rental in Phoenix with a water heater recently purchased at Water Heater Central. Over a week ago it stopped working. I called and they answered immediately and said they would go out that evening and check it out. I was elated! However, Barry did not go out to check. He then said he would go out the following morning. Nothing. The weekend passed and I didn't hear from them. Monday I reached out again and Barry promised to go out that evening. Nothing. He dodged my calls Tuesday and Wednesday and on Thursday I finally got in touch with the woman in the office who PROMISED it would be taken care of between 4-6. We sat at the property and waited. They never showed up. Our tenants are still without hot water. I now have to spend $1000 on a new water heater because Water Heater Central did NOT follow through on their warranty or their promises. I absolutely do not recommend this company to anyone!
1 Updates & Rebuttals
Jessica
Scottsdale,Arizona,
United States
Update
#2Author of original report
Sun, June 17, 2018
They did come out and repair the issue and offered me an extended warranty alongside their apologies. They seemed sincere and the work did eventually get done. I would likely give them another shot.
