Complaint Review: Wayne Mazda - Wayne, New Jersey

We will NEVER return to Wayne Mazda unless they are giving us a new car with no strings attached! We know that will not happen. My wife needed to drive our Mazda 3 to SC for and emergency. Although I keep our cars serviced the engine light was coming on because the oil needed to be changed so I took it to WAYNE MAZDA. First of all I set in the waiting room for about 4 hours or more, which was ok because I had work to do on my laptop. When I was finished with my work I was surprised no one had come to tell me how my car was. When I asked at the counter they were surprised as well that no one had talked to me. At any rate, they told me that my car too old and in order to make it safe enough for my wife to drive it to SC, they would have to repair a list of 18 things that would total $3,855 or $4,000.

Given the cost of repairs, the guy at the service desk said that if I traded my 2004 Mazda 3 in, I’d only get less than $2,000 on it so he tried to convince me that I should buy a new one.He took me to a salesman because I asked how much would a new one coast? Although the salesman tried and tried to get me to buy a new car I said no and that I needed to think about it a little longer. When I got our Mazda 3 back from the mechanics, it was in much worse shape than it was when I took it in for what I thought would just be an oil-change to make the engine light stop coming on. The car was now pulling to the right, the engine light stayed on constantly, and the car was making more noise constantly.

I told the guys at the counter that the car is much worse now since they looked at it he just said that it’s because they lifted it up and assured me that they put everything back correctly. Knowing the good care that I take of our cars, I decided to take my car to PEP-BOYS in Verona, NJ. I told them to do a thorough diagnostic and to check everything to make sure our Mazda 3 was safe enough for the trip to SC. I also gave them the list of things Wayne Mazda said were too bad to put the car on the road to SC. The mechanics at PEP-BOYS came back and told me, “It looks like someone wanted you to come back to Wayne Mazda because they completely disconnected the wire that turns off the engine light”.

They also checked the list of 18 things and said that they are nowhere near as bad as Wayne Mazda made it seem they wanted you to buy a new car. PEP-BOYS repaired our Mazda 3 for less than $500! From $3855 or $4,000, down to less than $500! Wayne Mazda told me that 5 of the 18 things on the list had to be fixed before my wife could drive it to SC. Wayne Mazda had inflated the list of repairs to convince me to buy a new car from them! My wife drove the car to SC from NJ and back without any issues what so ever. My wife and I always felt that every time we took the car to Wayne Mazda it always seemed that it wasn’t repaired properly or that they just go through the “Full Circle” inspection list and only check the boxes on the paper without checking the car.

It’s like Wayne Mazda’s mechanics think that if the customer doesn’t complain about it than it must be fine or let’s say it’s worse to make more money. As the Wayne Mazda salesman was showing me a new 2015 Mazda 3 a very pleasant and kind looking lady walked by the salesman and me and said, “Please don’t buy a car from Wayne Mazda you will be very sorry you did”. I didn’t pay attention to her and looked at the salesman as he tried to act as if he hadn’t heard her at all. She was so very right and I’m so glad I didn’t buy a car from Wayne Mazda especially if they are unplugging wires in an effort to get me to buy a new car. I thought Wayne Mazda would provide better service after remolding and new people at the desks but it’s gotten unbelievably worse. If you are contemplating buying a car from Wayne Mazda, using their service center or dealing with them in any way at all please go to another dealership or you will be sorry. Phillip