Stephanie
Erie,#2Consumer Comment
Tue, March 29, 2005
I do feel bad for you. I have worked in customer service for too many years!!!!! I know what you are talking about when you say people are very rude. I find myself following closely what I do and then if I have to make a call for cs then i critique them. I do believe you when you say that you are being harassed for something that isn't ur fault. I too have been harassed, not by this company, however. The best thing you could do is talk to an attorney. They will find the best way to help you. Give them the proof as to what is going on, then if the company still ignores it, drag them into court! Also tack on court costs and missed wages and mental anguish bet you they will leave you alone after that! Good Luck to you!
Lisa
Palm Harbor,#3UPDATE Employee
Fri, March 11, 2005
Dear Bryndon- Eroticy offers a 3 day free trial with no credit card required. After 3 days, if you wish to access certain areas of the website, you do need to upgrade your account via credit card, check or money order. At this point, you have to agree to a set of Terms of Service in order to procede with your transaction. We clearly state the TOS you are referring to in your report & you did read & agree to them. This is clearly not an attempt to extort money from you. We did recieve a chargeback from your bank. I can see through our archived emails that you have been in constant communication with Pat Mitchell about this. She has looked the information up and verified that your bank filed a chargeback against our company. We will be more than happy to fax this information to you or your attorney or participate in a 3 way telephone call with your bank. Pat asked you on 12/30/04 to have your bank send us documentation to state that no chargeback has been issued & no fees have been charged to our company. We have never received this information from you. If you would like to proceed with a telephone call with your bank to verify that a chargeback was issued, just call your bank, explain the situation to them & then they will call us with you on the line....then we can work this out...this will be the quickest way to handle the situation. I find it very hard to believe that no one from our customer service line would provide you information about our fax number....she may have told you that the documentation we need has to be provided by your bank, not you. Your bank needs to talk to us & then contact our bank to reverse the chargeback (assuming there is one). We are not making it impossible for you to submit proof.....however; it is your bank that must provide that proof because we have a letter from our bank that charged our account for a chargeback that your bank initiated. Whether that letter was sent in error or not is yet to be determined, however, that is for our banks to decide. You have refused to allow us to speak to your bank, stating that you can provide this proof. Your proof is not accepted by our bank. Regarding where Pat is sending your emails, she is sending them to the email address your provided when you registered with us & when you entered your credit card. You entered 2 different email accounts. Judging by the names of the accounts, it looks like you entered your company account in when you first registered because that is what we have logged as your first log on in out database.....so she is not trying to get you in trouble with your entire company, she is just communicating with you via the email addresses you provided us with. I have attempted to find your company with the email address info you have provided but I am unable to do so in the area that you are located in and because the email address is from a free ISP, so there is no domain to check. We will be more than happy to speak with you and your bank on the telephone to clear up this matter, or your attorney can also contact us at the telephone number you have previously called. You can also email Pat Mitchell and provide a telephone number that you can be reached at & we will be more than happy to call you at your convenience. I look forward to resolving this issue as uickly and accuratly as possible. We are looking forward to hearing from your soon. Kindest Regards-