- Report: #1253661
Complaint Review: Web.com -
Reported By:
raquelasantiago -
San Francisco, California, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Web.com
USA
Web:
www.web.com/landing/websitebuilder.aspx?trkID=SEMX6W48rW&clickid=zWPQ1Z30-yG4TL21tC1zTzfuUkXy
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Web.com False Advertising, inflated Billing online
Ok so i built our own webpage from this site then bought the domain SUPPOSEDLY on sspecial for 1.95 a month for 12 months. Free webpage whicH I built. Seemed like a great deal till i saw the bill which hit my bank account today 4 days early for 22.95. Then when i called them to cancel IMMEDIATELY. The guy claimed that he could not cancel anything because billing department is closed. They refused to allow you to cancel online so i will be filing a fraud complaint with the attorney general who i have on speed dial and filing a fraud complaing with my bank for illegal and deceptive practices as well as fraudulent billing
1 Updates & Rebuttals
Executive Support Team
Jacksonville,Florida,
USA
Billing issue
#2UPDATE Employee
Fri, September 11, 2015
Dear Raquela,
We appreciate your comments and are sorry to hear about your experience. We do try to make all terms and conditions associated with our special promotions very clear for our customers, but it sounds like there may have been some confusion over the promotional offer or perhaps on the services you purchased from us. If your issue is unresolved, we ask that you provide us with your details here: http://feedback.web.com/subo/ and we will try to get you the help you need!
Sincerely,
Executive Support
