- Report: #5425
Complaint Review: WebTV owned by Microsoft - Palo Alto California
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Author Not Confirmed
Why?
WebTV owned by Microsoft
Palo Alto, U.S.A. California, U.S.A.
Phone:
1-800-GO-WEBTV
Web:
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WebTV may be rationing their service. *Consumer Suggestion ..buy a PC and get a real ISP
I purchased a WebTV Plus unit last year. I would estimate that I get on-line about 50% of the time I try, at best. Frequently, while on-line, everything fails to function, so that I have to shut off the unit.
The last time I called WebTV to complain, I was told by the "phone answerer" miles away from their headquarters in Palo Alto, California, that my connection rate was 96%. That is a bunch of B.S. They have also told me to check my connections, and suggested that the phone lines hooked to the unit may be worn or bent.
Sometimes I am told by the on-screen window that the unit is connected to WebTV when it is not. I have been told that the machine needs to be reset by unplugging it, then plugging it back in, but that rarely helps. I have been told that the phone number it dials is bad sometimes. I can see which number is being dialed by the machine, and sometimes it dials a few different ones.
The common denominator is that when the unit reaches WebTV, I am told "WebTV can not be contacted", or some such s**t, and that I should watch TV for a little while, and try again later.
I paid $250 for this thing, and $24.95 a month for unlimited internet access. I want what I paid for Goddamnit. Though I don't know for certain, I suspect them of rationing the service, figuring that WebTV users are poor, ignorant low-lifes, who get what they pay for, and so addicted to the web that they will put up with the terrible service.
The last time I called WebTV to complain, I was told by the "phone answerer" miles away from their headquarters in Palo Alto, California, that my connection rate was 96%. That is a bunch of B.S. They have also told me to check my connections, and suggested that the phone lines hooked to the unit may be worn or bent.
Sometimes I am told by the on-screen window that the unit is connected to WebTV when it is not. I have been told that the machine needs to be reset by unplugging it, then plugging it back in, but that rarely helps. I have been told that the phone number it dials is bad sometimes. I can see which number is being dialed by the machine, and sometimes it dials a few different ones.
The common denominator is that when the unit reaches WebTV, I am told "WebTV can not be contacted", or some such s**t, and that I should watch TV for a little while, and try again later.
I paid $250 for this thing, and $24.95 a month for unlimited internet access. I want what I paid for Goddamnit. Though I don't know for certain, I suspect them of rationing the service, figuring that WebTV users are poor, ignorant low-lifes, who get what they pay for, and so addicted to the web that they will put up with the terrible service.
1 Updates & Rebuttals
WebTv is barely a computer
#20
Tue, June 19, 2001
This email is a rebuttal to RipOff #5425. It was sent by David at [email protected]. WebTV may be rationing their service. (#5425) They filed the following rebuttal to the above Rip-Off Report: Their email: [email protected] Their name: David Their relationship to the company: Consumer Suggestion Rebuttal: The Internet is a collection of networked computers. WebTv is barely a computer. It was a nice cheap system to get your feet wet, but it is so limited in what it can do. The e-mail, browser etc is real crappy. There are tons of resources that you can't get to with web TV. Your best bet is to buy a PC and get a real ISP, which will be cheaper than the $24.95 a month, PS. AOL is not a real ISP.
