Complaint Review: Wells Fargo & Co. - San Francisco California

My response is to Zack in Phoenix. You too seem to be forgetting a minor detail. If I remember correctly, friendly, couteous, personal customer service is one of the things Wells Fargo promises when you open an account with them. The last time I checked stating, "...learn to read these things like half of the ignorant customers that complain don't do", is not exactly friendly or courteous. I guess it is personal, I'll give you that. I don't know what your position is at Wells Fargo but I would guess it would be safe to say you do not deal with grievance resolution. I haven't seen Wells Fargo's disclosures that are given when an account is opened. I would assume they are very similar to the ones I received from my bank. Mine is an 82-page, small print booklet and addendums changing or modifying this are sent enclosed with my monthly statement several times a year. I looked up in my booklet of disclosures check processing order and it is one paragraph on page 58. I also found 3 addemdums modifying this in regards to debit card purchases. If we all worked in the banking industry, or had the good fortune to be as perfect as you are Zack, we probably wouldn't incur the types of fees Ryan from Albuquerque is talking about. As you are well aware, Zack, debits are not posted in the order they occur but instead by highest to lowest amount. This can result in multiple fees being imposed for overdrafts, even though funds were present when the debit was made. Why do you think debits are posted in this manner, Zack? Is Ryan ignorant because he didn't read the small print on page 58 of his disclosures and all the addendums and notifications of changes received later? I would guess Ryan probably just forgot to debit a check he had written against his account. I know it is illegal to write bad checks and my guess is, so does he. I doubt he was writing a "bad check". I know you are perfect Zack, and have never made an error or forgotten to do anything ever in your life, but the majority of us are not perfect. The majority of us are also willing to accept the consequences of our mistakes. What I believe was discouraging to Ryan was not accepting the consequences but the severity of the consequences in comparison to his error. If I forget to debit the amount of a check I have written and the bank opts to honor it, or even if they return it, it makes since to most of us we should be charged a penalty. What occurs is ATM/Debit/Credit cards are used frequently. Banks encourage the use of their phone and on-line banking services to keep an accurate, more up to date, view of accounts. This debits are listed even when noted as pending, or recent activity, because they have not yet been posted. If Ryan made the horrific mistake of forgetting to debit a check he had written, the phone banking or on-line banking would not help at all. His balance and the banks would be the same. He knows when he made the debits the money was there and the phone banker and on-line banking would show the same thing. If then his forgotten check is received and honored by the and they deduct it before his other transactions, it can cause multiple overdrafts to be incurred. The single check he forgot to record could feasily cause his account to be only deficient by $1.00 and this could result in perhaps $150.00 in overdraft charges in a single day. If you do not think this is excessive Zack, I do not agree. You say Ryan is ignorant because he didn't know what was in his disclosures. I think he just made a simple mistake. I also think banks are aware people make simple mistakes all of the time. If you read the dislosures yourself Zack, you will see the bank even says what they will do if they make a mistake. Do you think debits and credits are posted to accounts in the manner they are because it is easier this way or because it is beneficial to their customers? They are done this way so those of us who are not as brilliant as you are Zack, can increase their revenue. I believe it is legal, customers are notified of it through disclosures and it will continue. I do not believe it gives someone like you, Zack, the right to be a smart-a*s. I work in health care Zack. Care to discuss what is covered under your medical insurance plan and we can see if you are aware of and understand all benefits and exclusions provided to you in the benefit information package.

I am currently an employee at Wells Fargo bank and I have a suggestion for you. You say that they never told you about posting your checks from the highest to the lowest? Here's my advise, read you disclosures. Those are they papers that you either recieved at the time you opened your account or via mail soon after opening your account. Remember now, those things you threw away without paying attention to them. It says it in there. Maybe you'll learn to read these things like half of the ignorant customers that complain don't do.

The bottom line is you bounced some checks, and are pissed because of the fees you were charged. Don't overdraw your bank account, and this wouldn't happen. Don't blame the bank.