- Report: #574305
Complaint Review: Wendy's International Inc. - Internet Ohio
Reported By:
jg -
san jose, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Wendy's International Inc.
One Dave Thomas Blvd. Internet, 43017 Ohio, United States of America
Phone:
(614) 764-3100
Web:
www.wendys.com
Categories:
Business Rating:
(0)
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Wendy's International, Inc. do you want cheese with that? Internet, Ohio
whenever i have gone through the wendy's drive-thru, i have always wondered why they always ask you - do you want cheese with that? i usually order/ask for a single burger, without cheese, along with other items for other people ..
last night, i decided to order my usual (single burger) by itself .. the menu outside lists the single burger as $3.19 by itself. once i have placed my order, the cashier informed me that my total would be $3.92 .. ?! i pulled up to the next window, wondering how the state tax suddenly rose to 23% without my being aware of it .. ?
i asked the cashier to see the receipt before paying .. the item cost was listed as $3.59, not the posted $3.19 .. i asked him why the menu outside listed the burger as only $3.19; however, the receipt listed $3.59 .. ??? his reply was 'i don't know .. '
i asked to speak to someone who DID know, preferably a manager .. i was surprised when he told me that HE was the manager .. again, i asked him WHY the receipt price was not the same as the posted price .. ? again .. "i don't know .. ummmm .. maybe .... ummmmm ... i don't know .. " was the best he could come up with ..
i informed him that i would not be paying $3.59 + tax for an item that was posted at $3.19 .. !! after a brief silence, he then hit something on the register and then told me "ok .. $3.49 .. " i asked him how the price suddenly went down 43 cents as i sat there .. no reply ..
paid for my burger and left ..
then, while reviewing the receipt at home, i noted that the receipt posted 1 s-cheese at $3.59 then listed underneath, in a black box where they would normally list the condiment choices - n-cheese ..
aha .. so now i realized that i was being charged for a cheeseburger, which i did not order, then the cheese was deleted, as an unnecessary condiment would be ..
what a rip-off .. !!!
as i normally walk next door to wendy's on my lunch hour from work, i realized that i now need to check all my past receipts that i can find to see how much wendy's has been ripping me off during the past years .. !
let's see .. around 2 times per week times .43 times perhaps 3-4 months would be somewhere in the neighborhood of $14.00 .. (a conservative estimate) ..
hmmm .. 14.00 times thousands of customers ..
you get the picture .. ?
i attempted to contact wendy's corporate office directly ..
the lady who answered told me that she would have someone call me back ..
4 hours later .. nothing ..
anyone want to check you receipts .. ?
last night, i decided to order my usual (single burger) by itself .. the menu outside lists the single burger as $3.19 by itself. once i have placed my order, the cashier informed me that my total would be $3.92 .. ?! i pulled up to the next window, wondering how the state tax suddenly rose to 23% without my being aware of it .. ?
i asked the cashier to see the receipt before paying .. the item cost was listed as $3.59, not the posted $3.19 .. i asked him why the menu outside listed the burger as only $3.19; however, the receipt listed $3.59 .. ??? his reply was 'i don't know .. '
i asked to speak to someone who DID know, preferably a manager .. i was surprised when he told me that HE was the manager .. again, i asked him WHY the receipt price was not the same as the posted price .. ? again .. "i don't know .. ummmm .. maybe .... ummmmm ... i don't know .. " was the best he could come up with ..
i informed him that i would not be paying $3.59 + tax for an item that was posted at $3.19 .. !! after a brief silence, he then hit something on the register and then told me "ok .. $3.49 .. " i asked him how the price suddenly went down 43 cents as i sat there .. no reply ..
paid for my burger and left ..
then, while reviewing the receipt at home, i noted that the receipt posted 1 s-cheese at $3.59 then listed underneath, in a black box where they would normally list the condiment choices - n-cheese ..
aha .. so now i realized that i was being charged for a cheeseburger, which i did not order, then the cheese was deleted, as an unnecessary condiment would be ..
what a rip-off .. !!!
as i normally walk next door to wendy's on my lunch hour from work, i realized that i now need to check all my past receipts that i can find to see how much wendy's has been ripping me off during the past years .. !
let's see .. around 2 times per week times .43 times perhaps 3-4 months would be somewhere in the neighborhood of $14.00 .. (a conservative estimate) ..
hmmm .. 14.00 times thousands of customers ..
you get the picture .. ?
i attempted to contact wendy's corporate office directly ..
the lady who answered told me that she would have someone call me back ..
4 hours later .. nothing ..
anyone want to check you receipts .. ?
2 Updates & Rebuttals
pissedoffcustomer
fort irwin,California,
United States of America
I see your concern..
#2General Comment
Thu, August 23, 2012
For someone who is eating at Wendy's TWICE a week, why dont u try STOP eating there, you will no longer have this issue.
Debbie
Cincinnati,Ohio,
U.S.A.
Yes, these people need to learn their product!
#3Consumer Comment
Fri, April 16, 2010
I've had similar RECURRENT experiences at McDonald's.
For breakfast, I enjoy a Sausage McMuffin from time to time. For those that don't know, a Sausage McMuffin is simply sausage and cheese on an english muffin. Well, because I get these with regular frequency, I know that the price is $1.69 (in my area).
I can't tell you HOW MANY TIMES I've ordered a "Sausage McMuffin", only to see the overzealous cashier type in "Sausage McMuffin w/Egg" to the tune of $2.49. I then correct them and say "No...no egg!". What do they do? Underneath the order, they simply note "No round egg." The price remains unchanged.
Um...no I don't think so. Too many times I've had to counsel these people on their own product, saying "NO...Sausage McMuffins are much cheaper than Sausage McMuffins with egg!" It usually takes a a period of dead silence along with help from a nearby coworker before they learn how to correct the mistake.
I didn't think ordering a Sausage McMuffin would be that hard. Some McDonald's don't even put cheese on it, which has caused me to hold up the line and check for cheese each time I go now.
Luckily, since they put the Sausage McMuffin on the Dollar Menu, it's been much easier ordering my breakfast. I hope it lasts!
