- Report: #1051812
Complaint Review: West Coast Powersports - Clearwater Florida
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Author Not Confirmed
Why?
West Coast Powersports
14996 US Highway 19 N, Clearwater, 33764 Florida, USA
Phone:
7275364791
Web:
http://www.westcoastpowersports.com/
Categories:
Business Rating:
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West Coast Powersports Mismanaged credit issues lead to personal insults. Clearwater Florida
I bought a motorcycle in Feb from them, I also purchased an extended warranty. The company failed to process the extended warranty correctly, despite other payments going through correctly on my debit card (helmet, etc). The company failed to contact me for over 3 months in this regard. The bill then went to collections. My bank has no record of them even attempting to collect these funds till May 15, 2013.
Andy, the general manager, failed to listen to me in this regard repeating that they had numerous failures. He later admitted that the company did not have the correct authorization information. After I requested that he take one payment out and that I would pay off the balance with a money order within the week. He took two payments resulting in my account being frozen (My bank knows my history and personality. They assumed there was a problem when 2 payments came through in large amounts and assumed it was someone committing fraud). He then refused to release the hold. My girlfriend, whose name also appears on the account, called him only to be insulted by him. Andy referred to me as an "a**hole" as well.
Not only is this extremely unprofessional but very upsetting to me. I have had nothing but warm fuzzy feelings for that dealership till this moment. I own my business and have been in the process of repairing my credit. I have little issue paying the debt in full however if payment is owed my company and is not received in 30 days. I'm on the phone figuring out what went on. Now I will admit I was not keeping a close eye on my personal account as I do my business accounts, otherwise I would have realized there was an issue. Now I will have to gather records from my bank showing the credit agencies that no attempt to collect was ever made just to keep my credit history clean.
Am I angry? Yes. Have I sent a complaint to the Better Business Bureau (which they are not a member of)? Yes. Will I post this to other boards and file complaints with other agencies? Oh, yes.
Will I ever use there service again or recommend them again? No.
Sorry for the rant but hopefully someone else will learn from my mistakes.
2 Updates & Rebuttals
Dochsal
Largo,Florida,
Scam
#2Consumer Comment
Wed, January 14, 2015
For past 3 weeks I tried contact them via email to their great priced advertising asking the out to door price, they always call I repeated him to reply by email in writing but they refused. I had bad experience before and usually somebody who want to speak only over the phone has commonly referred as fraudulent activity. Thanks for the warning I see I feel good about such misleading guys.
Flat tire
Oldsmar,Florida,
Previous customer
#3Consumer Comment
Sun, January 05, 2014
i bought stuff there to. That guys name is Andres "Andy" Spencer. He was mean and rude to me to. i talked to a lawyer and was surprised what we found. His a fellon Look
pcsoweb.com/InmateBooking/SubjectResults.aspx?id=1271325
they said its from motorcycle fraud numbers. I don't understand it but hes working with credit and personal information and is a fellon.
I won't be buying any stuff there no more ever it's scary for him to get my credit.
