- Report: #1132151
Complaint Review: Western Dental - San Marcos California
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Western Dental
169 S. Rancho Santa Fe Rd. San Marcos, 92069 California, USA
Web:
http://www.westerndental.com/
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Western Dental Worst dental work ever San Marcos California
NEVER, EVER even THINK of going to dental office (if you can call it that) .. I went in for an exam, what they found I knew needed to be done. 2 root canals and a new cap. Their estimate had one too many "build ups" - probably to pad the bill, most people don't understand dentistry. I showed up for my first appointment 30 minutes early for a 2PM .. Dentist wasn't there, was at lunch and couldn't see me until 4PM because of "emergencies" .. I lost most of a work day, not a courtesy phone call ... I should have cancelled the treatment plan right then but I rescheduled. First a teeth cleaning, you would think this is simple enough. The dentist did it, they don't do that well, only a good hygienist. They didn't have the correct tip to clean my implants and they didn't have the right polish to clean my porcelain. Next, the root canal. It took a long time as the dentist would hop around from room to room with other patients while I have a block keeping my mouth open, then they all go to lunch. Dentist comes back to me about 45 minutes later, does a bit then circulates around again. Finishes the root canal, takes a simple impression and the assistant makes a temp .. done .. I go back for the new crown, it was not right, huge gaps between the teeth, I went back, they didn't need to see it, THEY KNEW IT .. they took new impressions, crown is better but still not right. I canceled the rest of the treatment. Not only that, they seemed to have missed a hidden root so now I have to go to an Endo to have it redone along with a new crown, basically, I paid for nothing. On top of that, I was in the chair a long time, it is an open office, I saw people with gloves come out of one room, pick up things in the center of the room, put them down and go back into the operatory - baaaaadd ...
I stopped paying them, had it pretty much paid off anyway, I had a second opinion with xray, wrote a demand letter for a refund, they refused as I figured so this is my first review of them, they will continue on other sites, no one should ever walk through their doors. They are a mill, they specialize in people who don't know good work from bad.
They are a mill .. the people were nice but way over tasked. The dentists were overworked, they seemed to be young, new dentists. Western Dental is all about money - which is OK as long as their product is excellent and it sucks.
