Complaint Review: Whataburger - Tucson Arizona

Rebutter Steve sounds like the store owner trying to defend his incompetent employees. In fact, I'd bet on it from the Tucson, AZ location below his name.

I dated a girl that was allergic to dairy products.  I drove away from the window and we realized there was cheese on the burger.  I just told her to simply take it off and  eat it, but she had to have a new patty regardless.  So in your case, I understand you needed an entire new burger, but people who are allergic need to look at there food at the establishment.  One, to teach the restaurant how serious of a mistake it is to give food to someone who are allergic to certain foods.  Two, if you bite in to it without checking it first (which is a mistake on your part as well), you drove of with the product, so claiming them of making the mistake will be harder to prove if taken to court.  If your severly allergic to something, I would definitley check it before leaving an establishment, or for that matter, biting in to it.

Not your fault, but like the other suggestion, check your food before you drive off. It sucks you have to check to see if someone did something right, but if you say you are allergic to tomatos...sit at the window, open the bag up and check it. If tomato is on it, show it to the employee, not that difficult.

"It was a credit card transaction and corresponding refund". "It was IMPRACTICAL tp re-purchase the fries that way". WHY would it be IMPRACTICAL to RE-PURCHASE the fries that way? A good manager would have just made the WHOLE order properly, said sorry and sent you on your way, skipping the whole refund route. That's why I never order at any drive thru. If they screw up the order, I can just walk back to the counter and have them correct the problem. I've found whataburger to be the best of the lot, though some ARE better then others. The one at 1604 and Bandera is top notch, the one on Bandera and Huebner is average to below average. Alot of it is who is working there and the type of management.

CHECK THE FOOD BEFORE YOU LEAVE! Driving back 5 miles was stupid!! You spent more in gas. They do the same thing to me all the time and if I have to make the drive thru wait, I do while I check the food. This will teach you not to drive off before your order is throughly checked.

It was a credit card transaction and corresponding refund. It was impractical to re-purchase the fries that way. No cash on me. Did I lose anything? No. Is that a pre-requisite for filing a report for bad customer service or do you have to truly be ripped-off?

Where do I begin? You stated: As I bit into the burger, I tasted tomato and lettuce. A visual inspection confirmed their presence. So, if you visually confirmed the presence of lettuce and tomato, I am sure a trip to the garbage can, where you could deposit the offending produce, would have been a lot shorter than a 10 mile round trip to Whataburger. You stated: I took the burger and the receipt back (yes, driving another 5 miles) to get a replacement of the entire order (and you probably would have too, since the fries were back at the house getting pretty cold). If you had instead taken a trip to your garbage can, the fries would have still been hot when you returned. You stated: So, instead of just replacing my fries, she elects to take the "hit" and give me all of my money back!? OK, so the manager refunded your money. What else should she have done? Oh, yes - you expected a free meal also. But why stop there? How about the keys to the store, or the public flogging of the employee responsible? Silly me... I thought you had a legitimate case of a ripoff....

The manager refunded your money for your fries correct? So why didn't you just buy some new fries with the money? Did you think of that?