- Report: #1342537
Complaint Review: Wild Tangent - Internet
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Author Confirmed
Why?
Wild Tangent
Internet, USA
Web:
wildtangent.com
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Wild Tangent Wild Tangent is holding my coins hostage Internet
This company is obviously being run by thieves. I have been a customer of Wild Tangent for a long time. This past year for some weird reason I suddenly cannot access the 322 coins I purchased from them. There is some glitch in the sign-in process which won't allow me to use the coins to play or buy games.
I have been going back and forth with their "Customer Support" through email for months and they just say the same thing - it's something wrong on my end - which it's not.
I have tried to access my account in order to use MY coins to play games and cannot. I have tried from many different computers literally across the United States and still cannot access MY coins!
The latest email I received from them said they had done all they can do and they closed my support ticket. I can't even tell them what I think of their "customer service" in a survey they sent me because they totally closed the entire complaint process. They shut my support ticket off!
Now they have my THREE HUNDRED and TWENTY-TWO coins that I paid for with real money and I have no way of accessing them and they certainly won't give a refund.
I've read many complaints about this same problem and people have no way to get satisfaction. This should be illegal. They have my money and won't help me.
This is the final email they sent to me and it's like they've never read any of the numerous detailed emails I sent them about this problem:
"Dear XXX: Thank you for taking those steps, and I am sorry you have experienced ongoing technical issues. At this time we have provided all of the steps to correct the issues you are experiencing, as they have been described.
We strive to make our service as accessible as possible for all our customers. However, due to the complexity of ever-changing technology (hardware and software), some games may not work correctly on all devices. Based on what you have told me, it looks like you are unable to use our service at this time.
I am sorry that we were unable to resolve your issue.
Thank you,
Laura
WildTangent Customer Support"
This final response is unbelievable to me after how long I've been with them and how much of my MONEY they still have and there's nothing that can be done - and they know it.
