Complaint Review: Winchester Wireless - Winchester Virginia

Thanks for the feedback.  We are always continuing to work on making our service and customer service better.  We wish you the best of luck in your future endeavors and hope you find an internet service that better suits your needs.

Regards,

David Williamson
Owner
Winchester Wireless

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Ok everybody here who says they expect there to be ups and downs sure fine, settle for half done service. But after what point does it become where they should owe you for your service, David, I have called when the service has gone out which for the most part happens on the weekends and even leaving a message nobody will reply and in fact in the past two weeks I have done this and got no reply even later the next week. So no its not a matter of calling and fixing anything because nothing is being done about it, for the last year all I have heard is they are working to improve service, ok. Wheres the proof they have done anything, last week on friday I lost connection about an average of 4-6 times EVERY hour, from say about noon friday until about 10:30 friday night. I lost money not only for the service I pay for but for the employee I pay to help work with me when he cant get anything done and I cant do anything to fix it because the internet is down and all my software is web based makes everything frustrating when I lose money like this. So yes David Williams keep working to fix your service, its not just the stephens city side I have worked on computers in stephenson that are using your "service" and having no better results, its little more than unreliable dial up speed being scammed as High speed internet. I will look elsewhere and get better service for the same price. Sure I may have to talk to a machine when theres a problem but lets face it, the chances of having more issues on a recurring basis that Winchester Wireless are slim to none. Fix your service, dont sell it as high speed when very few actually see high speeds, and then just maybe work on your off hours customer service, but oh yeah if you really want to talk to him you can, but he will bill you for it even if its their fault. Im sorry your internet cant always go down monday through friday 9-5 when your there to talk to but like wednesday this week at 430 called, went to voicemail. So see you later Winchester Wireless, biggest joke since Enron

I have read the thread above and see that David Williamson is worried that his company might have their reputation tarnished by someone he cannot "manage" of his Facebook group page. Well, I can assure anyone reading this I am not a competitor of his little wireless business. I found this while researching WISP'S in the Shenandoah Valley.

David Williamson of Winchester Wireless has been a customer of our company KP Performance Inc. since Nov 2008. He has purchased antennas from us on 5 different occasions. The first three orders he did pay for. The last two he has not paid us. The unpaid orders are from September 2009 and October 2009. He ordered $3671.80 worth of our products and has not paid for them. We are hoping you can let David Williamson know we would like to be paid. We have called him, emailed him but he will not make contact with us so now so were hoping you can help us with this situation.

Until January 2010 David said he was going to pay his bill, but now he is ignoring our emails and phone calls. We are a small company here in Canada that gave David 30 day terms on his orders. When the September 2009 order came due and we had not received a check we contacted him and he said he had mailed the check and promptly placed another order. We took his word that the check was mail, but it never came!

August 08, 2010

by

KP Performance Antennas

What kind of business lies to a vendor only to use their product and reap the rewards without paying his bill. I'm sure he will have a long-winded, well thought comment to this post. But the facts are what the are, basically you stole equipment and used them on peoples homes.

James(?),

I question the validity of this complaint, seeing as how I have offered to look into your account and examine specifics to determine any source of your problems, yet I have not heard from you to date.  I do not know who you are, or what account this is, so I am unable to do anything to further investigate your situation without you contacting me.

I did, however, get an email this morning from(((Redacted))), reflecting that you, or someone else, has taken and copied/pasted this complaint onto their website as well.  I am posting a link to that complaint here so others are able to see it and hopefully post comments to it, so that prospective customers do not get a false impression of the quality of our services.

I have reason to believe that these complaints are possibly from a local competitor at this point, which is all the more reason to ensure that some of our customers continue to post feedback on these two complaints, to ensure prospective customers are not misled.

Here is the link to the new complaint:

(((Redacted)))

If you, or anyone else for that matter, is not entirely satisfied with our services, I implore you to contact me or a member of my staff and open up a trouble ticket so the matter may be thoroughly investigated and attended to.

Regards,

David Williamson
Owner
Winchester Wireless

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

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James (?),

Once again, I will ask that you contact me at our office and identify yourself and what name the account is under so we can look at your connection.  There is no way that I can comment about any of your usage comments or speed comments without being able to first look at your account.  It is unfortunate that you felt you needed to blemish our company name by posting on this site, rather than just pickup the phone and call me directly to discuss specifics about your problem.

I am waiting for you to contact me so we can take a look at your account and see if we can shed some light on the problem that you are having.  The soft cap on your account may not even be affecting you, but without knowing what account I need to look at, I really cannot be of much more help.

Regards,

David Williamson
Owner
Winchester Wireless
540-665-0800 Office

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I can see the limit raised this morning at 4am I got a 21ping, 2.25 down .7 up which is ok. about 3am I did hit 3 down and 4gb might be enough for some people each day but I run through that so fast its not funny, 6 people in this household 4 adults who all try using it at the same time and I was wrong its the non line of sight, 900mhz.  The equipment (Subscriber Module 9000 ) can only do 4mb split between upload and down so the possibility of getting 3.2 down and 1 up isnt possible at the very best the equipment can only handle 3 and 1 but it doesnt ever run quite that even in ideal connections. I understand having issues ive put up with it for this long but it seems 9/10 times its a slowdown on a weekend when you cant call it in but get a voicemail. Saturday this weekend it dropped out so many times trying to download a 147mb driver file I had to have I went to town downloaded it in a few minutes and came back in less time than i wasted between time outs. Now today I need to download a service pack of 1.9gb its only 10am. Just in the last hour ive done 86mb's of bandwidth from this one machine and ive been on since 3am dealing with something online. I guess what it really boils down to is I use more than the "typical" user. By a lot and WISP probably isnt the best solution but for now its the only "unlimited" solution to this part of stephens city. Was hoping after a year comcast would be here but still no luck.  

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I have been using Winchester Wireless for a little over a year now. While there have been a few bumps in the road (as with any ISP), I can honestly say that my experience has been mostly positive. Any and all issues that I have ever had with this company have been taken care of quickly and professionally. Before moving here, I had satellite internet and it was very slow and if there was ever a problem, I often had to wait on hold for more than a half hour just to get to talk to someone.

David and his team have always taken care of me. In fact, one day I got a phone call from a team member telling me that David was out and about in my neighborhood and noticed that my radio didn't look quite right, so he wanted to stop by and fix it. He did and I can honestly say that I have had very few, if any problems for several months now.

Things happen, it's the nature of the beast so to speak. Every company has it's issues, even the big companies have problems. It would be impossible to find any ISP where the owner would be willing to come to your house personally and fix an issue that you might be having. 

I know that David is working tirelessly to improve this already great product......and I thank him for that.

I've been using Winchester Wireless for about a year now as my sole provider of internet service.  Any issue I've had has been dealt with over the phone or via email and it's been handled promptly.  For rural internet service in our area they are the best.  I've used both dial up and satellite service and the speeds and the service do not compare.  I chose Winchester Wireless because they were a local company that was locally owned and operated.  If I have a problem I can call, email or go into the office and talk with the technicians directly or even the owner.  It's a good sign when you see the owner as the first reply when his company is posted on a ripoff website.

We have had Winchester Wireless for about a year now. Ups and downs are to be expected. But, one thing is for certain they will be there to talk to you and answer the phone to help you. It is a growing company and I now know of many....very many that are happy with their service. I for one am one of them. Try the competitors. See what you get. Then beg for your attena back. Just a personal thought. Hope you take light of it.

I have been with Winchester Wireless for over a year and have the 900mhz service. The service provided by this compant has been excellent and anytime there is a problem it has been taken care of in a very timely matter. Since the company has experienced a rapid growth there is times when the network gets congested and it is slow but the company is taken steps to releive the congestion and it just does not happen overnight. With all the new upgrades taken place I am confident that once there in place the speed will be better than it was when I first joined. Dave and his crew at WW are very customer orientated and I am glad that they offer this service. It beats anything else that is out there for us consumers in this rural area and I am for one glad we have his service.

James (?),

I am sorry that you feel you needed to post this on ripoffreport.com, however I can assure you that if you indeed have a ping time of 1345ms, there is something wrong with your specific connection.  With as many customers as we have all over the Winchester, VA area, none of them see ping times this high unless there is a connection specific problem.  I am not sure who you are, but please feel free to contact me directly to further discuss this problem so that we can either come out to determine what your problem is, or look at other options for your situation, including possibly canceling/refunding service.

Regarding your comment about 2gb per day, our company does have a soft cap of 2gb per day of unmetered usage, and then after 2gb a residential account is throttled to 1/2 rate the remainder of the day.  That clock resets at midnight each day.  Also, that 2gb per day cap is on our 900mhz non-line of sight service.  On our higher speed line of sight service, that soft cap is 4gb per day.

It is difficult for me to me to answer any more questions regarding your specific connection without knowing who you are and what account this is, so we can look at the account data and connection.  If you are "5 minutes out of town" and you are on "line of sight" service, then I am assuming you are getting service off of the Stephens City water tower.

Please feel free to contact our office at [email protected] or call us at 540-665-0800 and ask to speak with me directly regarding this posting.  I do hope that you will contact us so that this matter can be resolved.  Without knowing who you are, I leave the ball in your court to follow up with me personally.

Regards,

David Williamson
Owner
Winchester Wireless
www.winchesterwireless.com
540-665-0800 Phone

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