- Report: #1095675
Complaint Review: Window Concepts - Elmhurst Illinois
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Author Not Confirmed
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Window Concepts
934 N Oaklawn Ave Ste 2 Elmhurst, Illinois, USA
Phone:
(630) 833-6944
Web:
www.window-concepts.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Window Concepts Installed Windows, but Caused Water Damage Libertyville Illinois
The sales experience was fake. Brian was a stereotypical sales person. He was easy to see through and pretended to be my best friend in the world. The salesperson was clearly trying too hard, leaving me to feel that he was trying to sell me a car in my kitchen.
Once the contract was signed, Brian was impossible to reach. There were delays and he never followed-up. We had also agreed that his team would do some additional work (minor electrical) and that they'd contact us to let us know what we needed to provide in advance. The contact never occurred, resulting in my cancelling that portion of the contract.
Once they got around to the installation, they installed 14 windows and 4 skylights. Three of the skylights were installed in the family room, on a sloped roof. From the exterior it is clear that they replaced some of the shingles around the window. Just recently I noticed a water-mark on the ceiling and cracked drywall. These marks were not there prior to their work.
In bringing this up with the owner, Bob Domeq, I was told a fabricated story that his installer had allegedly told me at the time of installation that my roof was in bad shape. That conversation between me and the installer never occurred. I believe they are using that as a premise to distance themselves from the liability they created.
Further, they damaged a tree in the front yard while installing windows behind it. To this day, the owner continues to insist they only broke a branch "no bigger than my finger" (Bob's words). Begrudgingly he paid me $250 for the damage. I believe he is now avoiding liability on the roof/skylight because he already had to pay for the damage his team did to my tree. Repeatedly I was told by Bob (owner) and Brian (sales) that their installation team was top notch. Clearly not.
2 Updates & Rebuttals
Tony
Libertyville,Illinois,
Window Concepts Evening Call at 6:30
#2Author of original report
Wed, October 30, 2013
After a very contentious call with Bob Domeq, I had to hang up. At one point during the call, Bob, one of the owners of this business asked me "Who the F@ck do you think you are?" On top of that, he asked me what I thought I was entitled to, as if somehow he forgot about the fact that I gave him $20K. ANd he also said he didnt care about these online reviews as most people will just look past them.
Great customer service.
Report Attachments
Tony
Libertyville,Illinois,
Follow-Up
#3Author of original report
Wed, October 30, 2013
Brian Murphy (Window Concepts Owner #2) called me to let me know that he was upset off over my having filed this report with Ripoffreport.com. However, what I found really interesting about the conversation is the following...
- He tried to get me to agree that "just maybe" the water could be coming in from a different source. When I responded that I have no knowledge of roofs to make such a claim, he accused me of being difficult and too aggressive.
- He suggested that he's had work done on his house and sometimes things happen that the owner just has to deal with (interestingly enough, the other owner used the same line of reasoning with me). I guess their philosophy is that if we, Window Concepts, damage your trees or your roof or anything else, you as the owner should just deal with it "because we do."
- He didn't want to offer a resolution, just wanted me to back off since he didn't like my report.
And the final thing that I found really interesting about Window Concepts is that Brian raised his voice at me. I hung up at that point because I don't like being yelled at, especially by someone to whom I've just paid a lot money for services. If there is still the concept of the "customer is always right" it's not practiced by Window Concepts in Elmhurst Illinois.
Please spend your money elsewhere.
