Complaint Review: Windshield Specialists - N. Charleston South Carolina

What bothers me about this web site, is the fact someone can write unfounded garbage like this report. There is no accountability of the individual whom writes these reports, and in the past we have found a report like this to have been written by a competitor or past disgruntled employee. I just came cross this and of course very much want to set the truth straight.

First of all, our company has been in business since 2009 and has not, nor will not change its name to avoid publicity or it's obligation to stand behind our services and products. As a matter of fact, we very much pride ourselves on delivering the highest quality of customer service to our customers.

After building from the ground up and owning a auto glass company since the early 1990's, I sold this original auto glass business around 2003. I worked 100 hour weeks and very hard to build this original business, and fulfilled the American dream by eventually selling it. In 2009 I decided to build another company and today I am proud to say we employ over 20 employees.

Secondly, The Cactus Car Wash is one of the most reputable companies in the area. Therefore, they will not let just any company cooperative market with them. We are proud of the fact we have been chosen to participate with them. And make no mistake, we are held to the same high standards The Cactus Car Wash holds their own employees to. We have over 10,000 customers and believe me, if our customer service was anywhere as poor as this individual states, I can assure you we would not be a cooperative marketing partner with The Cactus Car Wash chain.

As to this individuals claim that his air leak was from the use of cheap glass, more so indicates this individual does not have a clue as to what caused his problem. The windshield glass does not cause air leaks. It is actually the one bead of Urethane Glue, which is placed on the glass and glues the glass to the car that causes the air leak. On occasion, the glue can get an air bubble in it. This air bubble causes a pin hole, and with the high velocity of air that penetrates his pin hole, causes the whistle or air leak.

This is not uncommon, and there is not a windshield company that on occasion does not have a warranty to fix this kind of problem. It usually is a very simple fix. The fact that this individual did not take advantage of our lifetime warranty and call us to take care of this minor problem eludes me. Once again, seems like a competitor that wrote this unfounded review.

Finally, we actually purchase our auto glass from the same manufacturers as every other glass shop in town. There are only three warehouse manufacturers in town. Therefore, the quality of auto glass our company installs is the same as all other auto glass companies in the area. We are proud of the services and parts we use.

Most importantly, we pride ourselves on our customer service.

Scott Roberts, President Windshield Specialists

My girl has used Windshield Specialists twice in the last eighteen months. She met them at the Cactus Car Wash in North Charleston. Jason (I believe was his name) approached her the 1st time because she had a broken windshield. He was neatly dressed and shaven. She does not "sign-up on the spot" very often, but because of Jason's professional manor and knowledge, she scheduled an appointment.  Just to be cautious, she did ask for references. After speaking with 3 previous customers, she had her windshield installed 4 days later. The new windshield was exactly the same as the original (except, NO CRACK LOL). She (my lady) is a VERY structured person. Not only did she talk to those previous customers, she also talked to the management at Cactus Car Wash. They assured her that they did great work and that he (the Manager) has had an on-going business relationship with the Sales Manager of Windshield Specialists for the last 5 years. He went out of his way to say that many glass companies want to be there, but he turns them away because of the customer care that the crew at WS gives to his customers.

Also...she did have a small problem with a loose molding around the glass on her car 3 months after her last windshield was replaced. Jason had a glass guy out the next DAY to take care of it. I would HIGHLY recommend Windshield Specialists to everyone I know. In fact, I already HAVE.