- Report: #100092
Complaint Review: Wolfe Plumbing / Heating Air Conditioning - Montgomery New York
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Author Not Confirmed
Why?
Wolfe Plumbing / Heating Air Conditioning
688 State Route 17K Montgomery, 12549 New York, U.S.A.
Phone:
845-562-6722
Web:
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Wolfe Plumbing / Heating Air Conditioning RIPOFF! Their FREE Estimates cost $54 SCAM SCAM SCAM! DO NOT USE WOLFE! Montgomery New York
My wife and I were having problems with our hot water. We called a few plumbers and asked if they had FREE estimates. We chose Wolfe Plumbing on this fact. They told us on the phone that they do give FREE estimates. When the technician came, he inspected and said we need a new boiler system. He then gave my wife an invoice for the inspection/estimate for $54.
After I heard that she gave him a check I called Wolfe. They tell me that it was a service call and service calls are billable. This is an easy yet legal scam to do. How do you fight that? I am not taking them to court over $54. I will never call them again and recommend that no one else uses such a dishonest business.
Wolfe Plumbing.... you lived up to your name.
JP
New Windsor, New York
U.S.A.
After I heard that she gave him a check I called Wolfe. They tell me that it was a service call and service calls are billable. This is an easy yet legal scam to do. How do you fight that? I am not taking them to court over $54. I will never call them again and recommend that no one else uses such a dishonest business.
Wolfe Plumbing.... you lived up to your name.
JP
New Windsor, New York
U.S.A.
2 Updates & Rebuttals
Jim
Montgomery,New York,
U.S.A.
Misinformed, We apologize for any confusion that may have occured
#2UPDATE Employee
Fri, August 20, 2004
Thank for taking the time to notify us of the recent service call placed at the property you rent. Wolfe Plumbing Heating AC Inc's policy is not to dispatch to renters unless the landlord has authorized this. When our Customer Service Representive answers the phone they inform each and every customer of our dispatch fee and ask if the caller is the home owner. We will not dispatch to a renter because the landlord is the owner of the property and is the only legally authorized person to accept the charges. The woman who called to schedule the service call misrepresented herself as the homeowner when in fact she was not. Subsequently, we followed up with the landlord the following day with our proposal. We apologize for any confusion that may have occured
Paul
Warwick,New York,
U.S.A.
Coupons
#3Consumer Suggestion
Fri, August 20, 2004
I have a consumer response. Look ar your Orange County Phone Book. On the cover is a coupon you could have used to take a credit against the service call. In December 2003, my furnace died. I called Wolfe at 8:00AM. A technician was there at 9:30AM, and reviewed the choices for a new furnace. I made my decision, and the crew was at m home by 11:30AM with the new furnace. By 6:00PM, my home was warm again.
