- Report: #987633
Complaint Review: Woodforest National Bank - Peoria Illinois
Reported By:
Servant8 -
Peoria, Illinois, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Woodforest National Bank
walmart Peoria, 61615 Illinois, United States of America
Phone:
3096913790
Web:
www.woodforest.com
Categories:
Business Rating:
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Woodforest National Bank -holding check for excessive amount of time Peoria, Illinois
I recently started business in 2009 . I took a check that I received for work we had done for another business to Woodforest in Peoria,IL, where I have had an account for a year and a half.. The check was for $120 ,Woodforest deposited and cashed it no problem. I deposited another check for $1350 from the same business about a month or so later. On December 21nd I deposited a check for $4,635 from the same company. I asked for cash back and wood forest branch said if they took the deposit, they would have to hold it until1/4/2013. Well I told them that was unacceptable. The Teller told me I could come and talk to the branch manager on Saturday morning. I came in on Saturday and the branch manager just regurgitated the same thing the teller said the previous day. She said she would call someone to see if something different could be done and she would call me. So now my contractors will be without money for Christmas, not to mention I could use thee money for expenses. She called me and told me told me if I deposited the check and if it clears ,they would remove thee hold. Its the 27the of December and the hold is still in place. I called the bank and the person who wrote the check and they said that the money was available and that my bank can call and verify. The branch manager said she cannot call and verify.The branch manager has been giving me thee run around, basically lying to my face when I visit the branch.The don't care about you as account holder.Woodforest will not go the extra mile for you. When the hold is removed I am going to close my account for sure. I would discourage any business or person doing business as from doing business with Woodforest Bank.
1 Updates & Rebuttals
Woodforest Customer Service
The Woodlands,Texas,
USA
Woodforest Customer Service
#2UPDATE Employee
Mon, January 07, 2013
Woodforest National Bank is dedicated to providing quality customer service and we would appreciate the opportunity to speak with you directly. Please contact your local branch or our Customer Care department toll free at 1-888-224-0132
or email [email protected].
