Complaint Review: www.auction.com - Internet

Dear Kimberlee,

Thank you for reaching out with an update on your situation. We apologize for any frustration you may have experienced in working with our team. It is important we discuss this further to come to a resolution. Please contact our Director of Customer Service, Peter Chevalier, at 800-793-6107 so we can be of assistance to you
throughout this process.  

Sincerely,

Auction.com

I wanted to give everybody an update.  I did win the bid on the house.  Auction.com sent the documents that were to be electronically signed, which I was to sign and submit with proof of funds and transfer earnest money to the title company within 2 hours!  I refused to electronically sign the documents, as their program allows you to sign and initial the document..BUT YOU CANNOT MAKE ANY CHANGES!!!!. 

I called and told them I would print out the documents and fax them back.  I did print, sign and fax back the documents along with proof of funds and wire transfer the deposit within the two hour timeline.  The only clause in the contract I changes was the one allowing the bank to push out the closing date in 30 day increments for as long as they wished.  I did not want to hold up my deposit through a date certain.

I have proof of the fax and auction.com confirmed receipt over the phone.  So now I just needed to wait to hear from the bank whether they would accept the offer...right?   HA

On December 21st, I received yet another set of documents from auction.com again to be signed electronically, even though I specifically told them we would not sign electronically.  I called the company to find out why they were sending all new documents?  They said they never got mine back,  as the conversation went further, the agent forgot himself and said there were issues with the documents they got back....I said, "I thought you just told me you didn't receive the documents"  I just caught you in a lie.  The agent said they did get the documents but they found errors with them. 

I told them I'm a real estate professional for over 20 years...what defects were they referring to.  They said the documents had been changed.  I told them the only change I made was to not allow the bank to sit on giving me an answer for longer than 30 days.  This was to be an all cash sale...no reason the bank couldn't decide in 15 days!  After a long drawn out conversation with me threatening legal action, the agent finally told me they would submit the documents to the bank.  I confirmed that that would give the bank until January 11th to decide on the offer.  The agent agreed.  All good right?   HA

Today, January 8th, I receive yet another set of documents from docusign that were again exactly the same as the documents I sent them in December.  I phone auction.com and was told that our offer had still not been sent to the bank.. Granted now a month has gone by since we won the bid!  I told them that the contract we signed and submitted called for a closing date that had expired and we just wanted our deposit back.  The agent said somebody would call me back...I'm still waiting.

Meantime, I called the number listed on my documents for the title company...(989) 631-2596...the number is DISCONNECTED!!!  If this doesn't say scam to you, I don't know what does.

Dear Kimberlee,

As part of Auction.coms policy and to protect the privacy of both our clients and customers, we are unable to address your concern in an online public forum. However, we would be more than happy to discuss your concerns and attempt to assist in a resolution. You may contact our Director of Customer Service, Peter Chevalier at 800-793-6107. Please understand that we are not trying to ignore your issue, but looking to protect your privacy and the privacy of our clients.
 
Sincerely, Auction.com