- Report: #54692
Complaint Review: Yates Pontiac GMC - Goodyear Arizona
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Author Not Confirmed
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Yates Pontiac GMC
13845 W. Test Dr. Goodyear, 85338 Arizona, U.S.A.
Phone:
623-932-1818
Web:
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Yates Pontiac GMC ripoff the business that doesnt give a dam, sold me a shaking, quivering Jimmy Goodyear Arizona
I bought a 2001 GMC Jimmy in June of 2001. Almost immediately started to shake on the smallest of bumps.
I took it in at 197 miles. And several times after. I was told by Yates Pontiac to just deal with it. That there is nothing they can do for it. I reported them to the BBB. I went to the mediation. The BBB assigned it to a lawyer who had no mechanical inclination at all. He denied my claim saying, that it was the normal driving characteristics of this type of vehicle.
Bull... It drives like the front end is totally worn out. I have a 72 Chevy pickup that has 160000 miles on it and it drives normal.
I have friends that ride in it. And they say what the hell is wrong with this thing.
I have talked directly with Mike Yates and asked him to make this right with me, His customer. And his answer was I'll sell you something else. But you have to come up with about four grand to offset being upside down on my current loan.
Now I didn't buy the cheep model. I paid 23 grand for this two door Jimmy. Power everything. They told me that I bought a low end vehicle, if I would have bought a Yukon or Tahoe I wouldn't be having this problem.
Bottom line they don't give a rats _ _ _ about there customers. Just make a sale.
GM also washed there hands of this problem. They told me that all these Jimmys do this. But only one out of a hundred complain about it. My answer is then take care of the ones that complain.
Or just modify the vehicle to stop the shaking. What the hell are the test tracks for????
Jerry
Phoenix, Arizona
U.S.A.
2 Updates & Rebuttals
Dale
San Marcos,Texas,
U.S.A.
To fix the problem
#2Consumer Suggestion
Thu, May 01, 2003
Have the person get in touch with the Gm factory rep., this is a design problem and they have come out with a fix . If this is a full size truck. It involves replacing the lower control arms and the steering rack , the power steering pressure valve and possibly welding a brace to the cross member. I've work at Gm shop for the last 15 years and I've done alot of these over the past 2 years
The Great Thorn - Rip-off Report Consumer Advocate
Bayville,New York,
U.S.A.
Jerry most all car dealers don't care about you or what you bought after the sale.
#3Consumer Suggestion
Mon, April 28, 2003
It all boils down to how much money they got out of you the time of the sale. Walk away from the service department and go to this dealer's sales department and act like you want to trade that troubled truck in and see how fast they want to talk to you. It all depends on what goal you have. Get it fixed or trade it in. You getting it fixed makes the dealer no money. On the other hand, you trading it in might put some cash in the sales department's pockets. Try this. Go to any of these General Motors web sites and see if you can find any email address of people that work for GM that are willing to hear what you have to say about your truck troubles. I am willing to bet that you will not find ONE PERSON that is willing to try to help you. Buick Motor Division, General Motors www.buick.com Cadillac Motor Car Division, General Motors www.cadillac.com Chevrolet Motor Division, General Motors www.chevrolet.com General Motors www.gm.com General Motors of Canada Ltd. www.gmcanada.com Oldsmobile Division, General Motors www.oldsmobile.com Pontiac-GMC Division, General Motors www.pontiac.com Saturn Corp. www.saturncars.com I believe that car makers don't care about you after the sale just like the car dealers. Jerry My job here at Rip Off Report.com is to help car buyers expose the deception in the automotive industry. Now that being said. I would like you to use the follow local contact info in your area and send them all a direct link to your Rip Off Report. Most of your local media will never do anything to help the car buying consumer. Now here is your chance to prove my point about the mainstream media doing nothing for the car buyers of America. They love the car dealer's advertising money they get. Email the following people a direct link. Let these people know that one of their advertisers is now on the big HOT SEAT. This list right below is a list of people that work at CBS 5 in your area. email them a link and see if you get a reply. [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] Next contact KNXV TV 15. This TV station does not have any reporters email addresses posted. Call them up at (602) 273-1500 and in a real nice way ask the operator for the TV stations fax number. Then fax a "Printer Friendly Version" of your Rip Off Report to them. Or try this, email address that I found. [email protected] See if you get a reply. You might have fun emailing their programming director at [email protected] See if you get a reply. Front Desk: 602.273.1500 News Desk: 602.685.6397 [email protected] Next we have KPNX-TV 12 1101 N. Central Ave. Phoenix, AZ 85004 Call these numbers and see if anybody at this station will listen to what you have to say. I am willing to bet they all would do a news story if you lost control of your truck because of mechanical breakdown and killed 4 or 5 kids at a school play ground. So why not before a bad accident? 12 Main Phone Number (602) 257-1212 12 News Phone Hotline (602) 257-6630 Call 12 for Action (602) 260-1212 The Point that I am trying to make here, is that I feel that the media all across this great country are in bed with the good and the bad car dealers. I also feel the same about newspapers. Call up your local big newspaper and ask for the advertising department. Once you get a sales rep on the phone, ask how much for a FULL PAGE ad will cost for just one day, say a Saturday. Then you will see just how much money they get from the good and the bad car dealers. Better yet, Here is their sales departments phone number. Call the classified advertising department at(602) 444-7355. All I am trying to do is let the car buyers know that you have to be on your toes all of the time when dealing with car dealers.
