Complaint Review: Zone Communications - ELocalListing.com - ZoneComm Inc - Temecula California

Hello, We just wanted to let everyone know that eLocalListing.com is a standalone company that is in no way affiliated with the global eLocal brand. As a brand, eLocal owns a large network of sites, including eLocalPlumbers.com, eLocalRoofers.com, eLocalElectricians.com, eLocalContractors.com, etc. We strive to keep our sites the best they can be for both contractors and consumers. We see some confusion because people refer to 'eLocalListing.com' as 'eLocal', though they are not. Thanks, eLocal

Hello, my name is Carol Lee Collins and I am authorized to speak on behalf of eLocal Listing. I am posting this to state that eLocal Listing does not condone or encourage their employees to respond on their behalf. Laurie Stuart's comments should not reflect the views or opinions of eLocal Listing. Miss Stuart has received disciplinary action and we apologize for any comments made that could have offended anyone. Thank You - Carol Lee Collins Director of Marketing

Dear Derek; It was a pleasure talking to you in person on Wednesday to discuss this matter. We at eLocal Listing apologize for any discomfort we may have caused you in handling your request over the holiday season. We were experiencing a high call volume over the holidays which resulted in a delay in our response to your inquiry. Since that time your account has been properly updated and your account has been credited. We wish you continued success in 2008 and look forward to having the opportunity to work with you in the future. Regards, Carol Lee Collins Director of Marketing

Dear Derek; It was a pleasure talking to you in person on Wednesday to discuss this matter. We at eLocal Listing apologize for any discomfort we may have caused you in handling your request over the holiday season. We were experiencing a high call volume over the holidays which resulted in a delay in our response to your inquiry. Since that time your account has been properly updated and your account has been credited. We wish you continued success in 2008 and look forward to having the opportunity to work with you in the future. Regards, Carol Lee Collins Director of Marketing

Dear Derek; It was a pleasure talking to you in person on Wednesday to discuss this matter. We at eLocal Listing apologize for any discomfort we may have caused you in handling your request over the holiday season. We were experiencing a high call volume over the holidays which resulted in a delay in our response to your inquiry. Since that time your account has been properly updated and your account has been credited. We wish you continued success in 2008 and look forward to having the opportunity to work with you in the future. Regards, Carol Lee Collins Director of Marketing

Dear Derek; It was a pleasure talking to you in person on Wednesday to discuss this matter. We at eLocal Listing apologize for any discomfort we may have caused you in handling your request over the holiday season. We were experiencing a high call volume over the holidays which resulted in a delay in our response to your inquiry. Since that time your account has been properly updated and your account has been credited. We wish you continued success in 2008 and look forward to having the opportunity to work with you in the future. Regards, Carol Lee Collins Director of Marketing

This company charged me the $258 after I cancelled. I am giving the company a few days to get their act straight, refund my money, or go to court. Simple as they. If they think someone is going to let an outrageous charge like that slip, they are dead wrong. Derek

According to Mr Greg Royse a brand new state of the art phone system will be established by October, 2007. Then why do I experience the same concerns as all the other posters? its now December 2007? All I can add to prospective customers is just try and speak to a person on the number given by Mr Royse, before you use this company. My experience has proved that elocals "customer service department" on 800-285-0484 is non existant, unless you want a machine to take a message. I left many messages and I am still waiting on a call back. I also ask if Mr Royse can take a look at getting a state of the art email program, because no one replies to those either? Consumers please be aware!!

eLocal Listing or Zone Communications #1 never ever had an employee by that name listed on the complaint. #2 and extremely important we NEVER EVER ask for a Social Security number as a matter of fact we do a 3rd party verification and the client is asked to verify there identity....we tell them DO NOT GIVE the last 4 digits of your social BUT give either the day and month you were born or the year you were born. Before these incidents are reported this company should check it out and Scott in Reno....Karma is a B#$%!....GET IT Laurie Stuart

To respond to the issues pointed out in this complaint, I would like to correct some misinformation. Zone Communications is a DBA name (filed with the State of California) and not the actual corporate name. The actual corporate name was Zonecom, Inc. and is currently filed with the State of California. As to the current situation, the Zonecom, Inc. assets and customer base were purchased by eLocal Listing, LLC in May of 2007. As to the complaint about 'high-pressure' sales tactics, eLocal Listing, LLC does have a highly trained and assertive sales staff. We firmly believe our products are of great value to small businesses, and to back up our beliefs we offer a 30-day 100% money back guarantee. As such we have quadrupled the size of our client base since May of 2007. Yes, we do ask for setup fees and monthly fees as most businesses in our industry do. However, most companies in our industry ask for thousands of dollars up front where we allow our customers to pay month-to-month WITHOUT a contractual obligation. We also ask for verification (birth date or last four of social, etc.) to verify the person we are dealing with is who they say they are and is authorized to provide us with credit card information. We also provide a 100% money-back satisfaction guarantee to back our claims and provide peace of mind to our customers. Finally, eLocal Listing has experienced tremendous growth over the past five months. As such some of our customers have experienced long hold times and/or have left voice mail messages. I would like to assure our current and prospective clients we have responded by increasing both our customer service and production staff in size by 400% over the past 60 days and will be installing a brand new state of the art phone system in October, 2007. We have already seen a significant decrease in caller hold times and have decreased our time to deliver our products to meet our promised delivery dates. We do still have higher caller hold times (greater than 2 minutes) during peak hours, but we are working diligently to resolve this. At eLocal Listing we are dedicated to providing our customers with the most value for their money and the highest level of customer service possible. We have over 5,000 active clients and that number continues to grow daily. We are excited about our current products and those that are in development. For more information or to contact our customer service department feel free to call 800-285-0484. Sincerely, Greg Royse VP of Operations eLocal Listing, LLC