- Report: #377948
Complaint Review: Zoombicycles.com - Burnaby British Columbia
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Author Confirmed
Why?
Zoombicycles.com
7678 Winston Street Burnaby, V5A2H4 British Columbia, Canada
Phone:
877-565-6888
Web:
N/A
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Business Rating:
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Tell us has your experience with this business or person been good?
RuiHong Enterprises Ltd. ,ZoomBicycles.com Keep shipping me broken products, while I have to pay for the shipping charges to send it back! Burnaby, British Columbia
6/27/08
Friend ordered a 80cc motorized bicycle kit from Zoombicycles.com for me as a birthday present.
7/3/08
Received kit from Zoombicycles.com
7/4/08 to 7/6/08
Worked on bicycle with a licensed mechanic and found out motor is DOA. Emailed them immediately.
7/7/08
Got a call from Zoombicycles, saying they will see if there're any other suggestions on how to fix the motor before sending it back.
7/9/08 to 7/20/08
Called and emailed multiple times without hearing back anything.
7/21/08
Finally got a reply saying I need to ship it back. They will test and send out a new motor if they determine it's dead. I gotta pay for shipping.
7/22/08
Personally paid for the product to be shipped back to Zoombicycle.com. Sent via UPS, emailed tracking number to ZoomBicycles. No replies from them.
7/25/08
Packaged received, signed by JHON.
7/28/08 up to 9/11/08
No emails, no phone calls, no status updates, no info what so ever from Zoombicycles.com. Emailed them for updates. Finally got a call from John stating he'll look into the returned package. Called me later to say the package probably was received by a neighboring warehouse.
9/15/08
John from Zoombicycles.com sent out a new replacement motor to me.
9/18/08
Package shipped by UPS has been received. Initially tested the motor but apparently same problem that the motor is DOA.
9/27/08
Licensed mechanic worked on the motor, confirms new motor is also broken.
9/29/08 up to today.
Contacted Zoombicycles.com but no responses.
Antang
San Bruno, California
U.S.A.
Friend ordered a 80cc motorized bicycle kit from Zoombicycles.com for me as a birthday present.
7/3/08
Received kit from Zoombicycles.com
7/4/08 to 7/6/08
Worked on bicycle with a licensed mechanic and found out motor is DOA. Emailed them immediately.
7/7/08
Got a call from Zoombicycles, saying they will see if there're any other suggestions on how to fix the motor before sending it back.
7/9/08 to 7/20/08
Called and emailed multiple times without hearing back anything.
7/21/08
Finally got a reply saying I need to ship it back. They will test and send out a new motor if they determine it's dead. I gotta pay for shipping.
7/22/08
Personally paid for the product to be shipped back to Zoombicycle.com. Sent via UPS, emailed tracking number to ZoomBicycles. No replies from them.
7/25/08
Packaged received, signed by JHON.
7/28/08 up to 9/11/08
No emails, no phone calls, no status updates, no info what so ever from Zoombicycles.com. Emailed them for updates. Finally got a call from John stating he'll look into the returned package. Called me later to say the package probably was received by a neighboring warehouse.
9/15/08
John from Zoombicycles.com sent out a new replacement motor to me.
9/18/08
Package shipped by UPS has been received. Initially tested the motor but apparently same problem that the motor is DOA.
9/27/08
Licensed mechanic worked on the motor, confirms new motor is also broken.
9/29/08 up to today.
Contacted Zoombicycles.com but no responses.
Antang
San Bruno, California
U.S.A.
1 Updates & Rebuttals
Antang
San Bruno,California,
U.S.A.
RuiHong Enterprises Ltd., ZoomBicycles.com
#2Author of original report
Mon, October 06, 2008
ZoomBicycles finally responded to my several inquiries and have provided some helpful customer support. Required me taking apart the motor, lubed it up, put it back together, and after plenty of elbow grease, finally got it working. Customer support is good when you get some but shouldn't have taken so long. I'm just glad I finally got it working. I guess it's YMMV when you deal with them.
