1, Report:
#1502852
Posted Date:
Dec 12 2020
Balsam Hill Sent Defective / Flawed item, and still wanted $10 to return item.
I ordered a 36 led battery light Christmas Wreath from this company, and when it arrived it was 26 on a stretched out good day. They would not give me a full refund, and said I must pay $10 for return shipping as there policy states, For a return fee to be waived, the item received...
Entity
Categories: Christmas Decorations
2, Report:
#1502635
Posted Date:
Dec 06 2020
Balsam Hill No Product Support Redwood City CA
I purchased a rather pricey 9' artifical tree with lighting from this company about six years ago.
The lights are controlled by a remote control on which you can select White/Colored/All Lights. One of the function switches is bad, so I logged on to their website today to request in...
Entity
Categories: products
3, Report:
#1489055
Posted Date:
Dec 15 2019
Balsam Hill Poor Quality for Price Redwood City California
I decided to replace a Christmas tree that I had been using for more than 10 years about five years ago. I wanted the same light features; LED lights with both colored can clear lights that could be operated independently. I also wanted one where when one bulb goes out the other...
Entity
Categories: Christmas Tree Orders Online
4, Report:
#1413575
Posted Date:
Nov 27 2017
![](https://www.ripoffreports.com/report-images/45*34/docs/r1413575-xiuzzx-cba55yktqo.png)
Balsam Hill Did not make good on replacement of tree that didn’t work Nationwide
I purchased a tree on a Columbus Day sale for 399.99 and the tree arrived in a timely manner. When I put the tree together November 24 th, a section of the tree didn’t light. I called immediately and was asked to send pictures of tree, and I shared with them that some wires we...
Entity
Categories: Specialty Stores
5, Report:
#1349709
Posted Date:
Jan 13 2017
Balsam Hill, LLC BalsamHill.com Wanda Promised a Warrantee replacement and not delivering Burlingame Internet, California
We purchased a Balsam Hill 6.5' Balsam Fir clear lit tree with the automated connections in the fall of 2014. On Nov 26th of this year when I was setting it up for the holidays, I noticed that 3 strands of the attached lights would not operate. I tried a few things and then called c...
Entity
Categories: Specialty Stores
6, Report:
#1341568
Posted Date:
Dec 06 2016
Balsam Hill admitted defective $800 Christmas tree but refused to send new tree Nationwide
I bought a Christmas tree on sale for $850. It was delivered late and was defective. I was on the phone over an hour and emailed 9 photos of the defective tree, which they finally admitted at the end of the hour was defective. I requested a replacement tree be sent for our Chr...
Entity
Categories: Furniture & Furnishings
7, Report:
#1191623
Posted Date:
Nov 27 2014
Balsam Hill Voids warranties with little cause Internet
I spent nearly a month researching Balsam Hill making sure I purchased the right tree. I was impressed by their 10 year warranty, especially since I was paying $1100 for a tree. They were very late in making sure their large sample kit was available to purchase so I paid additiona...
Entity
Categories: Arts & Crafts Stores
8, Report:
#1109472
Posted Date:
Dec 23 2013
Balsam Hill, LLC Thomas Harman, Founder and CEO Received inoperable tree, was told I'd have to wait for a decision, told to donate, refuse to refund my money. Redwood City, California
Purchased a tree. It arrived not working. They won't pay to return and won't replace it. Now I have a broken tree. I want a complete refund.This order was placed Nov. 4th.The order number is:245079The tree in question, that arrived in non-working status, is the following tree:502387...
Entity
Categories: Credit Card Fraud
9, Report:
#681484
Posted Date:
Jan 12 2011
BALSAM HILL REFUSES TO REFUND MY MONEY - CANCELLED TREE - SHIPPED IT ANYHOW - 6 WEEKS LATER STILL FIGHTING TO GET MY MONEY - DO NOT BUY FROM BALSAM HILL UNLESS YOU WANT TO GET RIPPED OFF Redwood City, California
Balsam Hill is a complete Rip-Off....if you are even thinking about buying a tree from this company, please do yourself a favor. DON'T DO IT. I purchased a tree online from them in November, 2010. I canceled the tree the next day online. It is now mid January, 2011 and they refuse t...
Entity
Categories: Home & Garden Stores
10, Report:
#673965
Posted Date:
Dec 21 2010
BALSAM HILL POOR QUALITY TREES, DEFECTIVE LIGHTS & BAD CUSTOMER SERVICE Internet, California
Balsam Hill is one of these internet retailers that takes your money and couldn;t care less afterwards. Having spent around $2000 on a 12" tree from this company it was defective from the start. Whole light sections would fail. Customer service was of no help. Full of excuses a...
Entity
Categories: Home & Garden Stores
11, Report:
#625771
Posted Date:
Jul 21 2010
Balsam Hill Christmas Tree Company balsamhill.com Buyer Beware Zero Support After Sale, Internet
I ordered a $700 Christmas tree from Balsam Hill Christmas Tree Company in November of 2009. The tree arrived damaged with one of the electrical plugs smashed, and the tree itself would not stand straight up, it had a significant lean to it almost as if it was going to fall over. Fo...
Entity
Categories: Specialty Stores