1, Report:
#1210412
Posted Date:
Feb 20 2015
kyb outlet/Just Suspension / KYB Outlet sent my package of 4 shocks postage due 42 dollars Internet
Did not respond to emails, I eventually wound up at USPS and had them do a search as to why it was not shipping from the terminal and they said that it was not paid for and the lable was not correct for the package however once in the system it cannot move until someone pays the p...
Entity
Categories: Auto Parts
2, Report:
#1129747
Posted Date:
Apr 05 2014
Amazon Amazons a ripoff ,watch out for amazon A to Z Guarantee A LIE,Amazon LIES Worldwide Nationwide
This is my personal experience and can prove it. Amazon told me with almost all my orders that NO WORRIES they have an A to Z guarantee,YEA RIGHT! Well I was a regular customer and was given bad info by their vendor Just Suspension so I filed a A to Z claim, I have emails from at le...
Entity
Categories: Audio & Electronic Retail Stores
3, Report:
#1132895
Posted Date:
Apr 04 2014
Just Suspension Just Suspensions Poor shipping practices lead to damaged goods Denver, Colorado
I am out $500 because this company wants to save $2 in shipping material.Received struts and shocks thrown loose into oversize boxes with no buffer material.They were not protected and pierced the boxes dozens of times. UPS refuses to help as it was a problem in packaging mate...
Entity
Categories: Auto Parts
4, Report:
#1129727
Posted Date:
Mar 11 2014
Just Suspension Ripoff LIARS, WRONG PARTS, RIPOFF, BAD SHIPMENT,BAD EMPLOYEES,AMAZON VENDOR North Carolina North Carolina
Company sent incorrect parts with no error from customer, LIED about usage and what vehicle it would fit, they would not pay shipping back even though it was their ERROR. They told me no restocking fee would be charged and then I got hit with a $70.00 restocking. Ami the customer se...
Entity
Categories: Auto Parts
5, Report:
#1128627
Posted Date:
Mar 06 2014
Just Suspension aka facebook.com/justsuspension aka http://www.amazon.com/gp/browse.html?ie=UTF8&marketplaceID=ATVPDKIKX0DER&me=A1ATZ3MAARQNEF aka http://www.kyboutlet.com/ Sold me defective parts and then refused to accept warranty, told me to go buy new ones from auto parts store. Denver North Carolina
Entity
Categories: Auto Parts
6, Report:
#896072
Posted Date:
Jul 10 2012
Just Suspension moparoutlet Awful experience with a fraudulent company (Just Suspension) Internet
I purchased 2 KYB AGX Struts from Just Suspension on 3/29/2012. Their Ebay auction listed both items as available for shipping, and I paid $ 288.79 via PayPal instant transfer. I became suspicious when the seller, Just Suspension, did not send shipping or tracking information. After...
Entity
Categories: Auto Parts
7, Report:
#889868
Posted Date:
Jul 05 2012
just suspension HORRIBLE BUSINESS, NO CONTACT TAKES ORDERS CHARGES CREDIT CARDS NO SHIPMENTS denver, North Carolina
I placed a $300 order with this shady outfit. And after 2- 30 minute calls i placed waiting on hold with a LOOPED CS message that they are busy, no one answers the phone. I have sent emails and no response. But these morons sure can post on their FACEBOOK ACCOUNT!http://www.facebook...
Entity
Categories: Auto Parts
8, Report:
#765939
Posted Date:
Jun 02 2012
Just Suspension / KYB Outlet Just Suspension / KYB Outlet Totally Avoid Parts damaged now they are trying to blame Fedex Denver, North Carolina
Isn't this always the response from a place that's ends up being a failure. WELL, WE HAVE OVER 50,000 satisfied customersHA, Says you, but then again your liarsIf someone here had good luck, count your blessings.I ordered struts and shocks for my truck. They opened one of the strut ...
Entity
Categories: Auto Parts
9, Report:
#891178
Posted Date:
Jun 02 2012
Just Suspension A joke of a company! Denver, North Carolina
On May 8th I ordered and paid for front and rear struts for my 04 Grand Prix. May 15th Fed Ex delivered them to the wrong address. Fed Ex picked them up and delivered them to me on May 17th. The 2 rear struts were severely damaged. I talked to Just Suspe...
Entity
Categories: Auto Parts
10, Report:
#863002
Posted Date:
Apr 05 2012
Just Suspension BEWARE got the wrong parts, no packing material, parts hanging out box Internet
First of all the boxes had no packing material in the box and the parts were sticking out of the box. On December 19th 2011 I ordered two rear shocks and boots for the rear and they sent me what I thought was the correct parts according to their website but the boots didn't fit but ...
Entity
Categories: Motor Vehicle Division
11, Report:
#649626
Posted Date:
Mar 20 2012
![](https://www.ripoffreports.com/report-images/45*34/docs/db7f3352-1c08-4bc0-af45-6934c359d105.png)
Just Suspension will Rip you off !! BEWARE !!Rude customer service.... Internet, North Carolina
Ordered according to their listed part# for year of vehicle.Shocks/struts arrived in boxes taped together.No padding and damaged.Strut housings sticking out of side of boxes. Parts didn't fit vehicle as advertised. Verified through local parts store that this was fact.
After severa...
Entity
Categories: Car Parts & Accessories
12, Report:
#717645
Posted Date:
Mar 04 2012
Just Suspension Front Company, No employees, gets your money to flip inventory. Internet, North Carolina
This company is a shame, takes the order, puts it in pending status indefinitely and does not answer the phone that is on a constant loop message. Lies in email responses. All they needed to do was answer the phone or return the messages (5) that I left. BTH, JS, don't even try...
Entity
Categories: Auto Parts
13, Report:
#841707
Posted Date:
Feb 22 2012
JUST SUSPENSION,MONROE SHOCKS OUTLET NEVER GOT ANY SHOCKS.JUST TOOK THE MONEY AND WON'T RETURN IT.WILL NOT ANSWER EMAILS Internet
they did not even send the shocks.will not return money or even answer emails.been 4 months
Entity
Categories: Auto Parts
14, Report:
#767509
Posted Date:
Feb 08 2012
Just Suspension errors,lack of concern,lies,delays,missing parts,wrong parts,deceipt,holding back refunds Internet, Internet
Oh where to begin!! Back in april I ordered four struts for my camry; came in boxes that looked like they came from Pakistan on a camel. Fronts were missing brackets for brake hoses. rears were both right side. Renae informed me that the brackets didn't come wit...
Entity
Categories: Auto Parts
15, Report:
#833033
Posted Date:
Feb 06 2012
Just Suspension All they want is your money. Denver, North Carolina
I ordered a set of shocks from these guys on eBay and received three a week later. Emailed them and they said the fourth was on the way from the factory and would receive tracking info.
I patiently waited and didn't hear from them for two weeks.
I then opened a p...
Entity
Categories: Auto Parts
16, Report:
#801132
Posted Date:
Feb 06 2012
Just Suspension Buyers Beware Internet
This company is the arm pit of auto part stores. They lied to us, they lied to the BBB, they lied to our bank, they will lie to you too. All they want is your credit card number and then your money is gone even if you return your order.Beginning of December I placed an order onlin...
Entity
Categories: Auto Parts
17, Report:
#803722
Posted Date:
Dec 23 2011
Just Suspension KYB outlet, Suspension LLC Untruthful and very deceptive Denver, North Carolina
My experience with JUST SUSPENSION (aka KYB Outlet and Suspensions LLC) started on November 2nd 2011 when I ordered two Monroe Sensa Trac struts, Monroe Part # 71963 (2004 Mustang). The price for the struts, boots and new hardware was $228.49.On November 9th I called to check on my ...
Entity
Categories: Auto Parts
18, Report:
#803348
Posted Date:
Dec 13 2011
Just Suspension Sells through Amazon Stole my money, kept the product Internet, North Carolina
Just Suspension ignored my order for over five days and I sent two emails to them to cancel the order. Receipt of my emails was acknowledged. Five days later they sent the product anyway.When I returned the items I was advised it was too late. Just Suspension has a policy of no refu...
Entity
Categories: Auto Parts
19, Report:
#718943
Posted Date:
Dec 13 2011
JUST SUSPENSION KYBOUTLET TERRIBLE SERVICE RUDE POSSIBLE RIPOFF Internet, North Carolina
Hey, a BMW guy here having terrible issues with this company.
I am out to tell everyone to STAY AWAY
I saw the slick website and called to make sure they had my struts in stock.
Girl says yes they're in stock in the wharehouse
Great, place order, ...
Entity
Categories: Auto Parts
20, Report:
#780423
Posted Date:
Oct 06 2011
Just Suspension KYB Outlet Sent wrong parts--want to charge 25% restock and _I_ have to pay for shipping Internet, Internet
I called JustSuspension to order parts for my truck. When they arrived, they were incorrect. Apparently there are 2 different systems for my truck and JS told specified the ones they sent but they were wrong. When I called them back, they immediately asked if I ha...
Entity
Categories: Auto Parts
21, Report:
#783096
Posted Date:
Sep 30 2011
Just Suspension KYB Outlet, Doubled my order and won't credit my charge card, Internet
I placed an order online on 8/22 for 4 truck shocks. On 8/25 they shipped 4 shocks and charged my card for 8 shocks. On 8/30 they shipped 4 shocks and sent me email notification. I called customer service to notify them of their error. No problem she says. Just refuse shipment. When...
Entity
Categories: Auto Parts
22, Report:
#772450
Posted Date:
Sep 27 2011
Just Suspension KYBOutlet.com Never shipped items out, haven't returned my money! Internet, Internet
I placed an order in May, still haven't recieved my refund.
I ordered a few suspension parts for my car because of the low prices and free shipping(that's how they get you). A few days after placing the order I recieved a tracking # with no details as to what it was, half the orde...
Entity
Categories: Auto Parts
23, Report:
#769688
Posted Date:
Sep 27 2011
Just Suspension Said they would cancel order twice, did not. Shipped parts after I went on vacation internet
Placed order on May 28, 2011. #100002964 Your order is expected to ship within 5-7 business days.No email about shipping rear air shocks and front struts after 10 days. Called June 6 and talked to Renae. According to the order confirmation they should have shipped ...
Entity
Categories: Auto Parts
24, Report:
#729114
Posted Date:
May 28 2011
Just Suspensions Charged credit card, never shipped and does not answer 800 number or 704 customer service number, Internet
Searched for Monroe 58594 shocks online and found Just Suspension cool website with about a $40 saving on shocks and $15 saving on lift gate struts. Ordered both, credit card got charged that day; 8 days later nothing has been shipped and they don't answer the phone.
Callin...
Entity
Categories: Auto Parts
25, Report:
#720675
Posted Date:
Apr 30 2011
just suspension kyb outlet store Took my money, never shipped order after 19 days, then blew me off on the phone. Internet
These guys are crooks. Read all the other reports, they say exactly the same story as mine. I ordered 5 shocks on 4/2/11. The website says will ship in 2-7 business days. By 4/21/11, I still hadn't received the first email from them, or any tracking numbers. On their website, my ord...
Entity
Categories: Auto Parts