1, Report:
#1361155
Posted Date:
Mar 11 2017
SKO Brenner American, Inc. Debt Collection Farmingdale New York
I keep receiving letters stating that I owe ProActiv Solution. I have paid them in full and cancelled future orders. I continue to receive letters from this collection agency.
There are business hours on their letter, but when I call, their office is always closed. I have yet ...
Entity
Categories: Credit & Debt Services
2, Report:
#1076660
Posted Date:
Jun 23 2014
Proactiv.solution; Guthy-Renker LLC; Ben Van De Bunt, Greg P. Renker, Kevin Knee, Lenny Liebeman Extortion, Credit Card Faud Santa Monica California
Firm extorted fee's from my bank account for product, Proactiv. solution, I called the firm's customer service number on several occassion, when I noticed deduction on my bank statement, no answer. I received the product an immediately returned. Product is for acne, I am 70 year o...
Entity
Categories: Beauty Salons
3, Report:
#1087193
Posted Date:
Jun 18 2014
Proactiv Solution Worst Customer Service/Product never came after over a month Internet
8/20/13: I ordered Proactiv Solution online and had to change the shipping address after placing the order. I immediately called Proactiv to make this change. They said I'd have to call back after 72 hours (really?) because my account information wasn't available yet.
8/22/13...
Entity
Categories: Misc. Health Specialists
4, Report:
#1131308
Posted Date:
Mar 28 2014
Proactiv Solution sent my case to North Shore Agency claiming that I didn't pay for the third package. New York New York
Proactiv Solutions kept sending me a bill for the third package that never arrived. When I called them and asked them to delete my account and clear my balance because I never received neither wanted to receive the package that they said was delivered, I had to fight through the sup...
Entity
Categories: On-Line Stores
5, Report:
#1020712
Posted Date:
Feb 27 2013
Proactiv Solution Refuses to Credit Account for Returned Item, Internet
Even though I returned the Proactiv package I received in the mail, I have continued to receive collection letters for the $67 cost of the product. After speaking to two customer representatives, I was told that they did actually receive the returned package (unopened), but that bec...
Entity
Categories: Beauty Products
6, Report:
#1020398
Posted Date:
Feb 26 2013
Proactiv Solution Rodan &Fields Charged my Credit Card without my Authorization Months After I Canceled My Order! Arden, North Carolina
Canceled my order in October 2012. Had a cancellation number. They would send me come back emails so I knew it was canceled.
February 25 2013, I receive a shipment out of the blue. When I call them I spoke to a customer service rep who ended up giving me 3 options.
1. I could ...
Entity
Categories: Misc. Health Specialists
7, Report:
#968817
Posted Date:
Nov 14 2012
Proactiv Solution By Guthy-Renker Proactiv Solution easy billing and free trial LIES LIES BEWARE Internet
Do not order Proactiv unless you use a pre-paid card. Even then beware they will nickel and dime you. I cancelled my order and they they tried to save me as a customer. I told them I don't agree with the billing and charges. They offered to send me a new trial acne set for my daught...
Entity
Categories: TV Advertisements
8, Report:
#960860
Posted Date:
Oct 27 2012
Proactiv Solution It has been three months since I made the purchase and the company has failed to provide me with my purchase but were quick to charge me for it although I never recieved it. Internet
It has been three months since I placed an ordered with the company, and the company has repeatedly failed to ship me my order. I have called repeadetly and every call is the same were sorry for the inconvinence. They some how MISTAKENLY said they put down the wrong address, and I h...
Entity
Categories: Beauty Products
9, Report:
#260795
Posted Date:
Aug 15 2012
Proactiv Solution I ordered ONLY ONE TIME (non-recurring billing) yet they kept charging until I cancelled my card and then they turned me to a collection agency. Des Moines Iowa
I really need your help in dealing with these crooks posing as legitimate business! I don't know what to do.
In the late fall of last year, I'd ordered ONE single box of Proactiv. I used a debit card to order and paid for the product in full. I do not have bad acne but I thought...
Entity
Categories: Beauty Products
10, Report:
#668961
Posted Date:
Jun 09 2012
Guthy-Renker Proactiv I am being harassed to pay money that I do not owe to this company!! Santa Monica, California
I purchased ProActiv Solution on-line, my card was charged twice once on 1/30/2010 for $25.94 and then again on 2/27/2010 for $27.94. I did receive products for both charges. Normally I would expect to be charged again and sent my products, but my card expired and they w...
Entity
Categories: On-Line Stores
11, Report:
#870097
Posted Date:
Apr 18 2012
Proactiv Proactiv Solution 365 Charged Credit Card without permission Internet, Internet
Beware of this company!! They will get to sign up with a fair priced product and then they will start to charge you card without any product being sent to you or ordered. When you call and ask why they will give you the run around or act like they dont understand why you dont get it...
Entity
Categories: Alternative Health
12, Report:
#846104
Posted Date:
Feb 28 2012
Proactiv Solution Auto billing scam Internet, Internet
Signed up for one shipment told the person I only wanted one shipment (30 day supply), then they billed me for a 90 day package the next month. I told them I did not order it and have the package, they said I could not get a refund of charges. It appears this happens all...
Entity
Categories: Home HealthCare
13, Report:
#837295
Posted Date:
Feb 10 2012
Rodan & Fields Proactiv Solution ,Guthy Renker, I had an account with Proactiv from 2004 to 2007 at which time I cancelled. I began receiving packages again in Oct. 2011, but was billed two years for product I never received and they wouldn't supp Des Moines, Iowa
I signed up with Proactiv to receive product on a regular basis in 2004. When my daugher was a junior in high school, she went to a dermatologist and started taking Acutane. Proactiv was cancelled.
In Oct. of 2011, I again received a Proactiv package, which I d...
Entity
Categories: Beauty Products
14, Report:
#829299
Posted Date:
Jan 27 2012
Proactiv Solution Continued to bill me after I cancelled account due to timeliness of shipments Des Moines, Iowa
I placed an order for this product in November of 2011. The first shipment arrived on time, but was much smaller than advertised. Shipment was a one month supply. The following month, I was billed for shipment as stated, but did not receive. I called the comp...
Entity
Categories: Customer
15, Report:
#813149
Posted Date:
Jan 01 2012
Proactiv Solution Skin Care I ordered a sampler kit of this skin care online and they continued to send me products and charge my accounts WITHOUT PERMISSION. I was careful not to agree to anything but one purchase. Internet
Warning!Proactiv skin care products are a scam. The company keeps trying to send me products I did not order and has charged my credit card and now PayPal for these items, including ones I never received. I sent one package back, return to sender but have been charged fo...
Entity
Categories: Beauty Products
16, Report:
#762328
Posted Date:
Aug 08 2011
ProActive Solution Bait and Switch Internet
I have read similiar reports on this site regarding ProActiv Solution and what can happen if you order the product over the internet. I have contacted the Better Business Bureau regarding what has happened to me....
Entity
Categories: Bait-and-Switch
17, Report:
#723366
Posted Date:
Apr 29 2011
Proactiv Solution Rodan & Fields Guthy-Renker, LLC Bait & Switch - Offer a 30 day product via online then send you a 90 via mail. Des Moines, Iowa
I received several emails from Proactive offering a full size product if I returned for $10. Normally I go to the mall and get it from the kiosk so that I don't have to deal with issues. However this offer stated that they would only send me a 30 day supply. So it looked like ...
Entity
Categories: Infomercial Rip-offs
18, Report:
#706800
Posted Date:
Mar 16 2011
Proactiv Solution THIS IS A SCAM, DO NOT BUY FROM THE INTERNET, ONCE IN, IT IS IMPOSSIBLE TO GET OUT OF THIS Internet
I have been round and round since September with Proactiv. I ordered off their website just one shipment, well I lost my credit card and had to get a new one, 3 months later from first shipment, which was paid for in full at the time of order. They send me another shipment with...
Entity
Categories: Advertising / Deceptive
19, Report:
#688814
Posted Date:
Jan 31 2011
Guthy-Renker Proactiv, Proactiv Solution Shady Terms and Conditions, Lying Customer Service Internet
So basically like everyone else I got duped into buying Proactiv only to find out that the pretty price tag of $19 was only a starter into consumer hell.
Unbeknownst to me I was signing up for a program which they call "Activ Membership" or something along those lines wh...
Entity
Categories: Drug Manufacturers
20, Report:
#678447
Posted Date:
Jan 20 2011
Proactiv Solution acne treatment by guthy-renke Continued billing for unwanted or not received products Internet
Proactive solution uses deceptive technics to ripp-off consumers. I ordered proative solution for my son to try but since it did not work, I called back to cancel my order. They informed me that it was too late and they had already sent out the order for the next month. I did not re...
Entity
Categories: Drug Manufacturers
21, Report:
#659353
Posted Date:
Nov 08 2010
proactiv solution Over ships Product, Have cancelled membership three times! Palm Desert, California
Although Proactiv is a good product and worked well for me, their billing and fraudulent practices ruin any benefit of using this product. My issues with proactiv have been on going for a few years now. I originally signed up for their membership because I liked the conv...
Entity
Categories: Drug Manufacturers
22, Report:
#126421
Posted Date:
Oct 26 2010
Proactiv Solution ripoff They are playing tricks on their wicked website to make you pay more than what you really want to pay for a one-time shopping. Des Moines Iowa
I ordered a one time purchase of Proactiv in October, 2004 for my friend who was in China and wanted to try Proactiv for her acne problem. At no time did I sign up for a membership or have awareness of an ongoing additional purchases.
In December, 2004, I received a second packa...
Entity
Categories: Drug Manufacturers
23, Report:
#271400
Posted Date:
Sep 20 2010
Proactiv Solution By Guthy-Renker And Rodan & Fields Look what Proactiv Solution did to my face! Went from mild acne to severe painful acne! ripoff Internet
I started using Proactiv in June 2005 to treat my mild acne. Over the next several months of using Proactiv, I suffered severe outbreaks of skin lesions that I had never experienced before using the product. When inquiring about these severe outbreaks, Guthy-Renkers unlicensed medic...
Entity
Categories: Corrupt Companies
24, Report:
#642545
Posted Date:
Sep 20 2010
Proactiv Solution Guthy-Renker poisonous, face destroying, liars Internet
I ordered Proactiv Solution after seeing their ads on TV and after getting an ad in the paper. I decided to try it out thinking it would help the minor acne problems I was having. WRONG!!! After 2 weeks, I noticed that I was getting more pimples than usual. I called the company and ...
Entity
Categories: Misc. Health Specialists
25, Report:
#632877
Posted Date:
Aug 18 2010
Proactiv Solution ,by Guthy Renker - Rodan & Fields, NO REFUND OF AUTOMATIC CHARGES DES MOINES, Iowa
This company HAS VERY BAD customer service. I ordered a product for my pre-teen daughter and she had a terrible skin reaction. I told them that I was going to return the second shipment because it arrived before I could stop the shipment. They said it had to be returned within 60 da...
Entity
Categories: Drug Manufacturers