1, Report:
#1493329
Posted Date:
Mar 26 2020
XenonHIDS.com They did not send me what I ordered nor send me a refund. Hayward California
I ordered replacement headlights on 11/28/2019 along with Warning Cancellers / Capacitors. The Warning Cancellers / Capacitors cost $10.00 extra. To this date, 3/26/2020, I have not received the Warning Cancellers / Capacitors nor a refund that I requested. I have since emailed them...
Entity
XenonHIDS.com
Categories: Auto Parts, LED Automotive lights
2, Report:
#1485340
Posted Date:
Sep 21 2019
XenonHIDs.com Terrible customer service and warranty service California
Received LED light conversion kit on my 2007 Tacoma in 2016 with a lifetime warranty. Last year I contacted XenonHIDs.com for a warranty replacement on a bulb purchased through their website for the kit. Got through on phone line easily and spoke with support. They sent a replacemen...
Entity
XenonHIDs.com
Categories: Auto Parts
3, Report:
#1467727
Posted Date:
Nov 19 2018
xenonhids.com Horrible product and 0 support! Almost ruined our car and warranty!
Never buy anything from these guys. I always used to do the due diligent before I buy from unknown websites. But guess was too open minded and end up on this site. Paid for a custom HID kit for a nice car and it started causing issues within weeks. We tried to reach them ...
Entity
xenonhids.com
Categories: Auto Audio Electronics, Auto Parts, CUSTOM AUTO PARTS, LED Automotive lights
4, Report:
#1433419
Posted Date:
Mar 09 2018
Xenonhids.com LIED - wouldn't cancel Oder same day placed!!! Now I'm trying to return unopened box and no response!!! Other order ininstalled and one light doesn't work!!
Thought this was reputable company from all the great reviews.....probably fake. Ordered 2 separate products for 2 different cars. Couple hours later after researching xenonhids.com a little more and starting to uncover a few bad reviews I decided to cancel orders. Nobody responded ...
Entity
Xenonhids.com
Categories: Auto Parts
5, Report:
#1398310
Posted Date:
Sep 07 2017
Xenonhid.com non-existent customer support for warranty claim Internet
Received defective parts and entered a warranty claim online, as this is an online only retailer. The warranty submittal process states that your claim will receive a response within one business day.
My claim remains in a pending approval status beyond their stated response tim...
Entity
Xenonhid.com
Categories: Car Parts & Accessories
6, Report:
#1341655
Posted Date:
Dec 06 2016
xenonhids.com STAY AWAY - BAD BUSINESS Internet
DO NOT BUY FROM THESE THIEVES! WORST CUSTOMER SERVICE EVER! THREE WEEKS NOW, STILL WAITING TO RESOLVE ISSUES REGARDING NON-WORKING PARTS AND PARTS THAT WERE NOT INCLUDED WITH MY COMPLETE KIT.
BUYER BEWARE! QUICK TO TAKE YOUR MONEY , WILL NOT ADDRESS PROBLEMS, IGNORE EMAILS AND COMP...
Entity
xenonhids.com
Categories: Auto Audio Electronics
7, Report:
#1290510
Posted Date:
Feb 28 2016
xenonhids.com Not responsive Hayward, California Internet
Purchased a kit back in November of 2015. Kit came with no instructions. Only way to contact support is via email as they never answer their phone, suspect they are of out the country. Have tried at all times of the day and hours. They eventually sent me a capacitor to add to ...
Entity
xenonhids.com
Categories: Auto Parts
8, Report:
#1277932
Posted Date:
Jan 04 2016
xenonhids.com Never Shipped Item Internet
Ordered Leds for my 98 caddy 12/27/15 High beams and fogs. Thank God I was smart enough to use my PayPal acct. It has now been 8 days and they still tell me it is waiting for USPS to pick it up. Forget about Calling No One Ever Answers. Chated with Vannessa twice once on 12/31/15 an...
Entity
xenonhids.com
Categories: Auto Parts
9, Report:
#1276090
Posted Date:
Dec 24 2015
xenonhids.com ripoff, scam, non-existant customer service, non-responsive Internet
I ordered an LED headlight kit for my 2014 Jetta on 11/30/15 and received shipping confirmation on 12/2/15. After waiting almost two weeks for the item to be delivered I tried contacting the company. They stated USPS probably lost the package and would send another kit. As soon as t...
Entity
xenonhids.com
Categories: Car Parts & Accessories
10, Report:
#1272587
Posted Date:
Dec 07 2015
Xenonhids.com Complete waste of money. Inferior product with almost zero customer service California Internet
I'm writing this as I sit on the phone waiting to talk to someone In person sense there email response time is a joke. wait time is now over an hour and a half. I have two bulbs that have burnt out now one driving light and one headlight and this is the second time this has happ...
Entity
Xenonhids.com
Categories: Auto Parts
