- Report: #1276090
Complaint Review: xenonhids.com - Internet
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Author Not Confirmed
Why?
xenonhids.com
Internet, USA
Phone:
866-927-9129
Web:
xenonhids.com
Categories:
Business Rating:
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xenonhids.com ripoff, scam, non-existant customer service, non-responsive Internet
I ordered an LED headlight kit for my 2014 Jetta on 11/30/15 and received shipping confirmation on 12/2/15. After waiting almost two weeks for the item to be delivered I tried contacting the company. They stated USPS probably lost the package and would send another kit. As soon as this complaint was lodged with the company the package started moving through USPS's system for delivery (the same tracking number, not a new package, which means they never shipped it to begin with). Once I received the kit it wouldn't work in the car because the headlight fastening bracket will not fit on their LED bulb. I contacted their customer service via phone and nobody answered. After which I tried emailing their customer service to explain the issue and request a refund since it had already been close to 3 weeks since I placed the order. Their customer service responded saying they would fix the issue and send me a new bracket (ignoring my request for a refund and blaming it on an aftermarket headlight housing). I replied back letting them know everything on my vehicle was factory, there was nothing aftermarket and I reiterated my request for a refund due to the lack of service their company had provided, both in timely shipping and then sending me a product that would not work when I specifically chose the options for my make, model, and year of vehicle. After a week without any response I tried calling again and chose every department I could from the phone menu and yet again there was no answer. I tried emailing again and gave them but still no response.
