11, Report:
#1514873
Posted Date:
Jan 02 2022
VRBO VRBO.com VRBO refuses to side with guests, even when presented with valid evidence and admitting unreasonable Austin TX
We booked a stay at an apartment in Washington, DC. It looked good on the ad, but didn't have a lot of reviews, which should have been a red flag. My friend and I got to the apartment and the host did not adhere to COVID protocol, and stayed in the apartment to tell us miscellaneous...
Entity
VRBO
Categories: Property rental, Vacation rental fraud, Vacation Rentals
12, Report:
#1514203
Posted Date:
Dec 06 2021
Little Eazy Guest House Margaret Walker Margaret Walker pulled us off Homeaway and scammed us New Orleans LA
Little Eazy Guest House Margaret Walker pulled us off Homeaway and scammed us for our money. She told us she could save us a bunch of money if we booked “directly” with her. When we should up to the cottage, it was filthy and inhabitable. When we asked for our money back so we c...
Entity
Little Eazy Guest House
Categories: Bed & Breakfast
13, Report:
#1512174
Posted Date:
Sep 24 2021
Vacasa/VRBO Cabin carpet and furniture was filthy. Chair in front room was broken. Duvet on my bed was not wash, tv in bedroom did not work. Coffee spilled on deck table not wiped up. COVID CABIN!!
Cabin carpet and furniture was filthy. Broken chair in front room. Door won't close on dishwasher. Duvet cover on king bed not washed eww! Outside deck table has coffe spill marks from previous occupant. Very unsanitary place. Especially during this COVID pandemic. Key did not wor...
Entity
Vacasa/VRBO
Categories: Property rental
14, Report:
#1510770
Posted Date:
Aug 08 2021
VRBO Double Booked my rental and then offered to cover our hotel expenses for the night and didn't do it. Austin TX
We booked a vacation rental in Atlanta, GA for July 24, 2021 - July 27, 2021. The rental was booked on June 17th, 2021. After spending 9 hours driving to Atlanta we arrive only to find out the host had double booked our vacation rental. Someone was staying in the unit that we alread...
Entity
VRBO
Categories: Vacation Rentals
15, Report:
#1510202
Posted Date:
Jul 20 2021
VRBO Same Day Cancellation of Our Rental!!!
I have used VRBO over the past several years with moderate results. Unfortunately, my company and I are done using this company.
While heading out the door for an international trip I got a 'We are so sorry, but your home is not available' email. Keep in mind that the trip was bo...
Entity
VRBO
Categories: Airbnb cancellations, vacation, Vacation rental fraud, Vacation Rentals, vacations
16, Report:
#1508810
Posted Date:
Jun 09 2021
Desert Air Bed & Breakfasts LLC Desert Air Bed & Breakfasts Desertairbandb desertairbandb.com Desert Air Bed & Breakfasts LLC - J Taylor Bard - refuses to refund $1065 after double booking my reservation. Tucson Arizona
On May 19, 2021 I used the website Vrbo to book a Desert Airbandb rental in Tucson, Arizona for 5/22/-6/01/2021. After having used the instant booking feature I was sent a higher nightly rate adjustment along with an additional $225 in fees, only $50 of which were for my pets.
I l...
Entity
Desert Air Bed & Breakfasts LLC
Categories: Home Rental, Vacation Rentals
17, Report:
#1508185
Posted Date:
May 20 2021
Esther VRBO - Vacation Rental by Owner, cancelled our fully paid rental shortly before start...owner nor VRBO suffered no consequences. TEXAS
Our fully paid reservation was cancelled by the Owner just a few days before our trip was to start. We had paid well ahead of time. Had WE cancelled we would have lost our entire rental fee.
Neither the Owner nor VRBO, however, suffered any consequences.
They sent a number to ca...
Entity
Esther
Categories: Apartment Rental, Vacation Rentals
18, Report:
#1504175
Posted Date:
Jan 22 2021
iTrip iTrip Vacations Smoky Mountains Rentals Stayed at Cabin, No Power, No Food NO Water for three days, Weather had us stuck on mountain top. Lied about damage done to property Franklin Tennessee
I reserved a very expensive property on July 2020, paid half up front of $1500.00 then paid the other half on 11/24/2020 of $1500.00. This stay was at ITrips Pidgeon Forge Flacon Ridge Property. Dates were for December 24-29, 2020. We arrived at 3:45 pm on December 24, 2020, it...
Entity
iTrip
Categories: Refund
19, Report:
#1501790
Posted Date:
Nov 11 2020
Susan L Fereira VRBO No refund or credit for cancellation due to Covid as promised by owner. Kept our money !! kahului Hawaii
VRBO Property # 31183vb at unit 410, Maalaea Yacht Marina was booked and paid in full. As dates came closer and airlines cancelled flights due to Covid, Susan assured us that even with VRBO cancellation dates we would be refunded and credits. Hawaii opened up Oct 15 but would not ...
Entity
Susan L Fereira
Categories: Vacation Rentals
20, Report:
#1501193
Posted Date:
Oct 23 2020
VRBO , MERCURY HOTEL MIAMI, LUCINDA JONES Sent my Deposit to the wrong card, a bank account I no longer have Miami Florida
I recently stayed at 100 Collins Ave , Miami better known as The Mercury Hotel.
I really trusted this to be a professionally run vacation.
The agent Lucinda Jones seemed kind enough however once it came time to get my refund back a lot of not smart and unprofessional thinking began....
Entity
VRBO , MERCURY HOTEL MIAMI, LUCINDA JONES
Categories: Hotels