- Report: #1501193
Complaint Review: VRBO MERCURY HOTEL MIAMI LUCINDA JONES - Miami Florida
Reported By:
Charlene -
East Point, Georgia, United States
Submitted:
Updated:
-
Author Confirmed
Why?
VRBO MERCURY HOTEL MIAMI LUCINDA JONES
100 Collins Ave Miami, 33139 Florida, United States
Web:
www.vrbo.com
Categories:
Business Rating:
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VRBO , MERCURY HOTEL MIAMI, LUCINDA JONES Sent my Deposit to the wrong card, a bank account I no longer have Miami Florida
I recently stayed at 100 Collins Ave , Miami better known as The Mercury Hotel.
I really trusted this to be a professionally run vacation. The agent Lucinda Jones seemed kind enough however once it came time to get my refund back a lot of not smart and unprofessional thinking began. ( Alot of passing the Buck to VRBO began. I understand VRBO is the middle man but the owner and owners agent should bear the responsibility of making sure customers get their money back properly.) Not sure who to blame, maybe her , maybe the owner , maybe Vrbo but what I do know is instead of doing the sensible, rational thing and refunding back the last card used the refunded back a card that Is a closed out account.
I know many of you can relate to the fact that we are in the midst of a Pandemic. I do not have money to throw away. I only even followed through on the Miami trip to not lose the money that could not be refunded. I was relying on the $300 for myself and my children and of that $300 I received $113 to the correct card while the rest went to a now defunct account. They are all passing the buck instead of helping rectify the situation. I run 3 businesses and I know that I would have obviously used the last card used versus one used months ago during a pandemic , where people are losing everything they have including bank accounts.
While the condo units were nice , although a little dated and with some broken items... I was willing to repeat again. But now .. NEVER.. Do not trust them with your Damage deposit unless you can afford to lose it forever. If this were my business , and this kind of error was made, and it is an error because the last card used should be where the refund goes, I would pay it myself to ensure that my customer was happy... Worst ever... Char.
